Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Sam and bags arrived promptly.”

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Posted 5 years ago

Thanks Helen, we hope to see you order again soon!

Posted 5 years ago

“Always a great service all the staff seem very helpful and they always follow up after the product has been delivered.”

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Posted 5 years ago

Wonderful stuff, thanks for the review Katie!

Posted 5 years ago

“The Products that I have ordered have been of great quality and the service excellent”

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Posted 5 years ago

Thanks for the lovely review Steve, we look forward to your next order.

Posted 5 years ago

“Competitively priced, prompt service”

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Posted 5 years ago

Thanks for the feedback - much appreciated.

Posted 5 years ago

“Good variety of products, efficient service and quick delivery.”

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Posted 5 years ago

That's great Shabad, thanks for leaving us a review!

Posted 5 years ago

“We ordered 7 items, 5 are of good quality (drawstring bags, calculators, note pads, lip balm, water bottles). However, the 4-colour pens keep coming apart and the hand sanitizer have plastic caps that do not stay on.”

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Posted 5 years ago

Hi Catherine, Thank you for your review. We're sorry you were disappointed with the quality of your pens and hand santisers, we were unaware of any issues with your order. We are more than happy to investigate for you if you would like to send some samples back to your account handler.

Posted 5 years ago

“We ordered some thermos travel mugs, they arrived really quickly and are great quality. Thanks Total Merchandise.”

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Posted 5 years ago

No problems Emma we're so pleased you're happy with your mugs!

Posted 5 years ago

“Beth was absolutely fantastic. She was helpful from the get-go, talked me through everything, worked really hard for us, and was even supportive of our Charity. I cannot praise her highly enough, and our service was exemplary. All stock has arrived and looks good. Many thanks- glad we chose you, and will recommend you to all. Steve Barnes”

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Posted 5 years ago

Thanks for the review Helen, Beth will be delighted! We look forward to your next order.

Posted 5 years ago

“Great quality product at a very reasonable price!”

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Posted 5 years ago

Hi Alex - we're so pleased you think so! Thanks for ordering with us and we hope to work you again soon.

Posted 5 years ago

“Great service, good communication, fab end product - we're really happy with our bamboo reusable stackable cups!”

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Posted 5 years ago

Hi Louise, we're so pleased to hear that! Thanks for the great review and we look forward to working with you again soon.

Posted 5 years ago

“Great selection at competitive prices. Amy is fantastic, always very professional and pro-active in her approach with me.”

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Posted 5 years ago

Hi Fran - thanks for your lovely review! We hope to work with you again soon.

Posted 5 years ago

“Fantastic service, we had a very tight deadline but was dealt with promptly, staff very helpful.”

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Posted 5 years ago

Thanks for the excellent review, Barry - we hope to work with you again soon!

Posted 5 years ago

“Excellent service from start to finish. Very pleased with our product.”

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Posted 5 years ago

Hello Paula - thank you for such a brilliant review!

Posted 5 years ago

“Excellent end to end service from the TM team; from initial inquiry for an express order of branded tech products to delivery. The price point was excellent compared to other suppliers, the pre-sale consultation very good, proof to sign-off turnaround very quick with delivery arriving sooner than expected. what more could you ask for? I will definitely be using TM again.thank you.”

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Posted 5 years ago

Wow, Claire - thank you so much for such a glowing review. We delighted to hear you had such a brilliant experience with us and hope to work with you again soon!

Posted 5 years ago

“impressed at the quality of materials & colours. would order again & recommend”

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Posted 5 years ago

We're delighted to hear it! Thanks so much and we look forward to working with you again soon.

Posted 5 years ago

“Excellent service, very happy with the products, got them on time. Thank you Beth who helped with the order.”

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Posted 5 years ago

Debbie, we're delighted to hear that! Thank you.

Posted 5 years ago

“We are very pleased with the service we got from Total Merchandise, excellent communication from the sales team, very fast turn around, we would highly recommend.”

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Posted 5 years ago

Hi Alison - thank you for the lovely review! We look forward to working with you again soon.

Posted 5 years ago

“Very quick and responsive!”

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Posted 5 years ago

Excellent - thank you!

Posted 5 years ago

“Really quick! Great service!”

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Posted 5 years ago

Hi Samantha - thank you so much!

Posted 5 years ago

Hi Samantha - we're delighted to hear it! Thank you for the great review.

Posted 5 years ago

“Excellent, quick and reliable service. The product was good quality and I will be buying from Total Merchandise again.”

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Posted 5 years ago

Wow, what a fantastic review. Thanks, Navpreet - we look forward to working with you again soon!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews