Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and quality!”

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Posted 5 years ago

Thank you so much for your kind review!

Posted 5 years ago

“Have used total merchandise many times and find them to always be efficient and ver helpful. Products are always to the quality we would expect and their range is very extensive. Always happy to place our orders with confidence.”

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Posted 5 years ago

Hi Georgee, thank you so much for the fantastic review! We look forward to working with you again soon.

Posted 5 years ago

“Easy ordering and arrived promptly”

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Posted 5 years ago

Hi Michelle - we're delighted to hear it! Thank you.

Posted 5 years ago

“Great speedy service and competitive prices.”

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Posted 5 years ago

Hi Alison, thanks for the glowing review. We hope to work with you again soon!

Posted 5 years ago

“Very good service, products are of good quality”

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Posted 5 years ago

Thank you so much! We hope to work with you again soon.

Posted 5 years ago

“Great services, Thank you”

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Posted 5 years ago

Hi Hiru - we're delighted to hear that. Thank you!

Posted 5 years ago

“Really happy with the product I ordered. Good quality and fast shipping”

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Posted 5 years ago

Hi Sarah, thanks for your review - and we're so pleased you're happy with your order!

Posted 5 years ago

“Always give us what we want. Delivered on time and popular with our staff.”

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Posted 5 years ago

Hi Martin - thanks for your review, we're so pleased to hear that!

Posted 5 years ago

“Good quality merchandise, delivered quickly, excellent communication on their part”

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Posted 5 years ago

Hi Louise - we're so pleased to hear it! We look forward to working with you again soon.

Posted 5 years ago

“This is one of the best companies use. Every time a quote comes back to me well within their one hour time limit. Any questions are dealt with promptly and courteously either on email or phone. I usually speak with Holly. Keep up the great work-you are a great company to deal with.”

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Posted 5 years ago

Wow Lorraine, what an amazing review - thank you! We'll be sure to pass your kind words on to Holly and look forward to working with you again soon!

Posted 5 years ago

“Products arrived very quickly and your prices were good value for money. The products also arrived in good condition.”

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Posted 5 years ago

Hi Aislinn - thanks for such a great review! We look forward to working with you again soon.

Posted 5 years ago

“Total Merchandise have a great range of quality products with superb customer service.”

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Posted 5 years ago

Thank you for such a glowing review, Lara!

Posted 5 years ago

“Very helpful, fast delivery and great quality!”

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Posted 5 years ago

What a great review - thank you!

Posted 5 years ago

“We have had several items from Total Merchandise now, and they are always great quality and arrive quickly. Would definitely recommend.”

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Posted 5 years ago

Hi Grace, wow - what a great review! Thank you so much. We look forward to working with you again soon.

Posted 5 years ago

“Great customer service, good quality and delivery on time”

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Posted 5 years ago

Excellent - we're so pleased to hear it! Thank you for the review.

Posted 5 years ago

“Always like using TM for branded goods, as the service is very good and the quality is also good.”

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Posted 5 years ago

Hi Mathew, thank you for the lovely review! We're so pleased you had a great experience ordering with us and look forward to working with you again soon.

Posted 5 years ago

“We bought a branded set of notepads and pens from Total Merchandise. The time to proof the art was a little longer than expected, but the quality of the products and the low price made it worthwhile. We would gradly purchase from them again.”

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Posted 5 years ago

Thanks for your review Alex. We look forward to working with you again soon.

Posted 5 years ago

“Excellent service and communication throughout the whole process .plus a quick turnaround of the order. Have used Total Merchandise in the past and always have supplied good value merchandise.”

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Posted 5 years ago

Great review thanks Peter, we hope you continue to use us in the future!

Posted 5 years ago

“Great service, from ordering to delivery everything ran very smooth.”

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Posted 5 years ago

Thanks Carolyn, we look forward to your next order!

Posted 5 years ago

“Total Merchandise delivers - they deliver quality merchandise that matches the description of products that they advertise. My criticism would be that there are too many standard, template emails - I'd prefer more personal communications; however the service is always spot on.”

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Posted 5 years ago

Hi Miranda, Thanks for leaving us a review, we take all our feedback on board to try and bring you the best service possible!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews