Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Fast response times, good customer service, happy to make last minute changes. Products were of good quality and arrived quicker than advertised.”

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Posted 7 years ago

“Product delivered within deadlines, however some items were short in number. Overall a satisfactory service and at present a good customer service policy.”

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Posted 7 years ago

“They were very professional and made sure I was happy with everything before it was confirmed. They also arrived very quickly and the staff were very happy to assist with any queries that I had. 5* company”

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Posted 7 years ago

“good customer service, prompt response”

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Posted 7 years ago

“they produced a good-quality product with clear and sharp logo in our colour of choice”

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Posted 7 years ago

“Quick turnaround & excellent customer service. Very helpful and quick to react and help.”

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Posted 7 years ago

“They were exactly how they looked online, really good service from Samantha. Thank you. Will purchase again. And would highly recommend.”

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Posted 7 years ago

“Nice staff with great communication.”

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Posted 7 years ago

“I like to thank liz who was very helpful and she went out her way to make sure my delivery would come on time. Excellent company”

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Posted 7 years ago

“The customer service we received was excellent and we always received prompt and helpful responses, especially from Beth Gilbert. The end product was all we could have hoped for - high quality material and print with a quick turnaround. I would highly recommend Total Merchandise and would definitely go back when we need more stock.”

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Posted 7 years ago

“Very helpful design team and very quick to turn around our order.”

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Posted 7 years ago

“Good friendly service, prompt reply to queries/emails, delivered when expected, happy with merchandise. Would use again.”

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Posted 7 years ago

“Products were very competitively priced, and was easy to order and submit a design. A proof was viewed by email before production and once approved, the products were received quickly afterwards. Would not hesitate to use them again!”

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Posted 7 years ago

“Very easy to deal with. Sample products provided next day. Valid input regarding design. Quick delivery. Quality printing.”

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Posted 7 years ago

“Very easy to order and lead times were very good. I have used Total Merchandise for a second year now and all the products are great quality. Customer service is also 9 out of 10! Will certainly be using Total Merchandise in the future.”

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Posted 7 years ago

“We are really happy with the service at Total Merchandise. It was quick and efficient and the bags we ordered look great.”

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Posted 7 years ago

“Excellent service from start to finish. We needed several branded items with not much notice and they delivered on time. From fantastic artwork to the final product we couldn't have been any happier. Highly recommended.”

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Posted 7 years ago

“The process took far too long. I lost count of the amount of emails I had to send about artwork. Also the phone holders were poor quality and would not stand up when I put my phone on it”

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Posted 7 years ago

“Responses to enquiries were prompt and the goods were delivered on time.”

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Posted 7 years ago

“Very good range of products at (reasonably) good prices. Fantastic delivery times too.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews