Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“My experience with Total Merchandise was great. The member of staff I was in contact with (Poppy) was quick to respond and kept me well up to date on my order, and when there was a problem with the logo I sent over she was very helpful and arranged to have it redrawn free of charge. I received my order a lot sooner than I was expecting which was perfect as I needed them in time for an event and everything came exactly as I had envisioned. Would highly recommend Total Merchandise.”

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Posted 6 years ago

Many thanks indeed for this review. We'll be letting Poppy know your kind comments also.

Posted 6 years ago

“repeat order pens are good”

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Posted 6 years ago

“fantastic service and staff were super helpful throughout the whole process”

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Posted 6 years ago

“Excellent product, very helpful staff, a hassle-free, speedy service!”

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Posted 6 years ago

“I had some problems with my first order. The order was not delivered on the agreed date and the packaging the items were delivered in was flimsy and broken. Some of the bags enclosed were very crushed, I returned them and the were re-packed and re delivered in a better condition. The sales rep I dealt with did her best to accommodate me and eventually the problems were resolved.”

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Posted 6 years ago

Hi Patricia...really sorry to hear this. Sometimes we are very reliant, and are sometimes let down by delivery agents either not turning up or by delivering damaged consignments (or both). But, it's important that we hear about this because it allows us to put pressure on the suppliers who often ship the products on our behalf. Thanks for taking the time to let us know about this, and we really hope that we can get the chance to prove to you by way of a 2nd order that this was the exception, rather than the rule...as most deliveries arrive on time and undamaged.

Posted 6 years ago

“Items arrived very quickly, however slightly disappointed with the quality of the pens we ordered. The ink doesn't write particularly well and ran out after a short period of time.”

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Posted 6 years ago

Hi, sorry about this...we have raised this with your client manager and somebody will be in contact with you shortly...

Posted 6 years ago

“Amazing service and the price is great too. As a charity we wanted to have some products that looked good but didn't cost a fortune. The products we have received are top class and arrived exceptionally quickly. Thank you so much for the advice on colour-ways and fonts to maximize impact. We will certainly be using you again.”

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Posted 6 years ago

“First time users of Total Merchandise, friendly team, fast speedy service. will definitley be using you again. the whole order just seemed so stress free. Thanks for a great first time service experience.”

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Posted 6 years ago

Thanks Nari...this is exactly what we aim for each time. We really appreciate your custom and time spent writing this review.

Posted 6 years ago

“Great service, friendly staff, quick delivery. Thank you.”

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Posted 6 years ago

“My experience with Total Merchandise was fantastic from beginning to end. Laura has been an absolute star managing my orders through and confirming delivery with me. All the products I ordered were delivered quicker than I expected and are of great quality. Delighted with Total Merchandise and will definitely use again!”

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Posted 6 years ago

Thanks Helen! Laura is almost part of the furniture and is loved by our clients. We'll pass on your kind words!

Posted 6 years ago

“great and simple process nothing was a problem for the people i worked with Very happy”

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Posted 6 years ago

“Very quick service, helpful staff and great quaility merchanise. very happy with service and products. will use again.”

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Posted 6 years ago

“Product was as described and arrived when estimated. Would buy from again. Great customer service”

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Posted 6 years ago

“The service I received from the beginning to the end of the process was excellent. My order was processed speedily and very efficiently, with any queries I had regarding artwork, for example, being dealt with in a friendly and helpful manner. I am very pleased with the items I ordered and particularly impressed with our club logo on each of the products. Thanks again to all at Total Merchandising for a great job.”

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Posted 6 years ago

Thank you Christine . We really appreciate your custom!

Posted 6 years ago

“Fast and helpful support from beginning to end. We are very happy with how the product turned out.”

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Posted 6 years ago

“Goods were as described, my only criticism is that staff seemed under pressure to respond promptly rather than accurately to emails and on more than one occasion sent a 'standard' response rather than reading the email and answering the actual question I'd asked. Another issue was that some of the items were delivered on the wrong day; I was only ever going to be able to receive them on one specific day which was agreed!”

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Posted 6 years ago

Thanks Derek for your very fair critique'. We are going to look at and discuss your points and findings internally. We do however also really appreciate and value both your business and time spent leaving valuable feedback.

Posted 6 years ago

“We had a communication problem regarding goods I ordered, I was told by yourselves that you had tried to contact me regarding the art work, I had not received this communication either by phone or email, which then compacted on the delivery not arriving on time for a large event. We still completed the order after the event but I think you need to be mindful that not everyone understands the different formats that are required for art work. Apart from that they goods arrived and are good quality.”

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Posted 6 years ago

Thanks for this Brun. And we agree with your final comment about the understanding of different formats for artwork - we'll be discussing this again with our front line sales staff in due course. Apologies that we didn't meet all of your expectations on this occasion but thank you for taking the time to leave us fair feedback, and of course for your custom.

Posted 6 years ago

“Very professional, helpful and provided product within a tight timescale. Would be our number one choice if wanting this type of product in the future.”

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Posted 6 years ago

“Relatively quick service, nice customer support (the people were very patient). The only thing I would say is you get a lot of emails between the point of order and the order confirmation, and invoicing. It can get a little confusing - perhaps make subject lines a bit clearer? I'm used to ordering online so I found it okay, but can imagine others might not! Thanks D”

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Posted 6 years ago

Thanks David, that's a fair point.

Posted 6 years ago

“Speedy service, great support and help with fast delivery. And to top it all off the product looked fantastic.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews