Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“the printing on the pens was lighter than at the top which did not come through on the mock ups”

Helpful Report

Posted 5 years ago

Hi Carolyn, thanks for taking the time to leave us a review! We're sorry to hear the pens weren't quite what you expected. We've looked into this in-house and your account manager will be in touch ASAP to find out more.

Posted 5 years ago

“Excellent. Timely and friendly”

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Posted 5 years ago

Hi Andrew - fantastic, thanks for the lovely review!

Posted 5 years ago

“The service is typically quite slow and the order documents and emails often have errors (and often the same errors which I have already asked to be corrected on the previous order). Invoices are sent before the order is even confirmed and all of the emails I get have all of the general jargon in which isn't relevant to me, ie. because my company already has a credit limit set up. That said, the items when they arrive are good quality.”

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Posted 5 years ago

Hi Beth - thanks for taking the time to leave us a review! We value all feedback from our customers and are always looking for ways to improve and evolve our processes, so will pass these comments onto our team. We're delighted to hear you were pleased with your completed products and hope to work with you again soon.

Posted 5 years ago

“Always a fast response to any quotations required and delivery always within a suitable time frame.”

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Posted 5 years ago

Wonderful - thanks for the great review, Camilla!

Posted 5 years ago

“Product turned out as expected. Thanks!”

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Posted 5 years ago

We're delighted to hear it - thank you!

Posted 5 years ago

“It was my first order I placed with Total Merchandise. From getting an initial quote to receiving the Products, everything was dealt quickly and efficiently. The prices very keen too. I would definitely recommend using them.”

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Posted 5 years ago

Thanks for your lovely review and recommendation.

Posted 5 years ago

“Our members love the 12cm paw teddy bears. This lucky bear got travel to Harvard University!”

Total Merchandise 5 star review on 10th October 2019

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Posted 5 years ago

Hi Rebecca. That's great - we love seeing happy customers' photos. This little fella has really gone a long way!

Posted 5 years ago

“Everything is handled professionally and arrived on time to our standards. This was a repurchase :)”

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Posted 5 years ago

Thanks Niki. Glad we came up to your standards.

Posted 5 years ago

“I asked for a set of folders for a training event at very short notice. The team couldn’t have been more helpful, the order was progressed quickly and effectively and they look really good!”

Total Merchandise 5 star review on 9th October 2019

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Posted 5 years ago

Thanks for your review. Glad we could help at short notice Michael. Thanks for your photo of the finished product too - very smart.

Posted 5 years ago

“Good product with good lettering at reasonable price and all speedily accomplished. Many thanks.”

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Posted 5 years ago

You're welcome Arthur! Thanks for your review.

Posted 5 years ago

“First time using Total Merchandise and to be honest they were great. I had an urgent order of 140 water bottles needed for an event taking place at our venue and they were quick to sort everything out and get a delivery sorted in time for when we needed it. We did pay for an early morning delivery, which did not happened, but that was not their fault, it was the delivery service they used, but apart from that a quick, efficient and most importantly fantastic product.”

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Posted 5 years ago

Thanks for your review Ryan. Your feedback is important as we constantly review the delivery services we use.

Posted 5 years ago

“I recently orders branded pens from total merchandise, the whole process from start to finish was so easy and straight forward. The finish product was fab and the turn around time was exceptional! Great customer derive and product A*”

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Posted 5 years ago

Thanks for your great review Stacey. We'll be sure to pass on your feedback to the team.

Posted 5 years ago

“not the best customer service, but got sorted in the end and happy with the products”

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Posted 5 years ago

Thanks for your review - we welcome all feedback.

Posted 5 years ago

“Always received good service from queries, order selection, design through to delivery. God range of products, helpful staff. Would def recommend and will be coming back soon for our next order.”

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Posted 5 years ago

Hi Katie. Thanks for your lovely review and recommendation.

Posted 5 years ago

“Excellent service. My order of 72 mugs bearing the company logo arrived promptly and I was delighted with the finished product They were well packaged and all were intact. I would highly recommend this company.”

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Posted 5 years ago

Thanks for your review Judith. We hope to work with you again soon.

Posted 5 years ago

“We ordered some basic pens from Total Merchandise and they're great! Very good value for really nice quality pens and great delivery (they arrived before expected!) The ordering process was a small faff and the boxes they come in aren't very sturdy, but absolutely lovely products and exactly what we wanted!”

Total Merchandise 5 star review on 4th October 2019

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Posted 5 years ago

Thanks for your review Imogen.

Posted 5 years ago

“Helpful from the beginning of enquiry through to final product and happy with the outcome. Would recommend and use in the future - thank you!”

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Posted 5 years ago

Thanks for your great review and recommendation!

Posted 5 years ago

“Great customer service and very pleased with product quality.”

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Posted 5 years ago

Thanks for your great review!

Posted 5 years ago

“Wonderful service, I needed to add some wording and they did it straight away, matched the font and colour to our brand even though the wording was not part of the logo, could not be happier - great value for money and great customer service - thank you Elizabeth and thank you Total Merchandise!”

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Posted 5 years ago

Thanks for your great review Emily. We shall pass on your kind words to Liz and the rest of the team.

Posted 5 years ago

“Great products at reasonable prices. Customer service is a little clunky, but overall a good provider.”

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Posted 5 years ago

Thanks for leaving a review Joshua

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews