Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a company we have made several purchase for branded goods and they have been reasonably priced, high quality goods and delivered on time. Will definitely be using the company again!”

Helpful Report

Posted 5 years ago

Thanks for your great review Angela. We look forward to your next order!

Posted 5 years ago

“Very happy with the merchandise and the turn around time.”

Helpful Report

Posted 5 years ago

Thanks for your review Jane. Pleased that you're happy with the product and service.

Posted 5 years ago

“Good choice, good product (recycled logo pencils) made extra effort to get them before promised deadline for an event. pleasant to deal with, reasonably priced.”

Helpful Report

Posted 5 years ago

Thanks for leaving a great review.

Posted 5 years ago

“Excellent customer service. Kimberley was really helpful. I was kept informed every step of the way. The bag looks lovely.”

Total Merchandise 5 star review on 2nd October 2019

Helpful Report

Posted 5 years ago

Thanks for your lovely review and photo Helen. We shall pass your comments on to Kim. Hope to work with you again soon.

Posted 5 years ago

“Great quality goods, arrived a day early, amazing customer service response time, very impressive!”

Helpful Report

Posted 5 years ago

That's great Samantha! We hope we can work with you again in future.

Posted 5 years ago

“Excellent service from members of staff and nothing too much trouble. The curvy ball pens look very professional and delivery was well within deadline. Would recommend TM for all your merchandising needs.”

Helpful Report

Posted 5 years ago

Maureen - thank you for the fantastic review and the recommendation! We look forward to working with you again soon.

Posted 5 years ago

“Great company to deal with. Exceptionaly good response time, nothing is too much trouble. Salesman Nicky White, extremely helpful and very courteous Thank you”

Helpful Report

Posted 5 years ago

Hi Sandy! Thanks for the fantastic review. We will be sure to pass your feedback on to Nicky, and hope to work with you on another order again soon. Thank you!

Posted 5 years ago

“Great product and customer service Definitely will order again”

Helpful Report

Posted 5 years ago

Hi Valentina - thanks for the lovely review and we look forward to working together on another order soon!

Posted 5 years ago

“Fast turnaround, and went above and beyond to meet an event deadline. Competitive prices and great customer service.”

Helpful Report

Posted 5 years ago

Hi Emma - brilliant. We're really pleased we were able to help you with your tight deadline, and that you were pleased with the service you received! We look forward to working with you again soon.

Posted 5 years ago

“Really pleased with the products we ordered for our new business and the service from the sales team was spot on!”

Helpful Report

Posted 5 years ago

Fantastic. We're delighted to hear you were pleased with your products and our service, and wish you the best of luck with your new business! We hope to work with you on more products soon.

Posted 5 years ago

“really easy to work with, and very fast delivery. We are delighted with our branded water bottles, all staff love them and it means we have stopped buying plastic cups!”

Helpful Report

Posted 5 years ago

Thanks for the great review, Catherine. We're delighted to hear you were pleased with our service and your completed bottles! We hope to work with you on another order soon.

Posted 5 years ago

“Good value, quick delivery and great service!”

Helpful Report

Posted 5 years ago

Thanks for the lovely review!

Posted 5 years ago

“Great products and wonderful friendly service! We’ll be back soon!”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, Christian. We look forward to it!

Posted 5 years ago

“Excellent liaisons with the company including quick responses and efficient query answering. Can’t fault the products they’re exactly what I wanted and will order again!”

Total Merchandise 5 star review on 18th September 2019

Helpful Report

Posted 5 years ago

Hi Charlotte - thanks for the review! Your tote bags look great. Look forward to working with you again soon.

Posted 5 years ago

“We are really happy with the service provided from Total Merchandise. The quality of the lanyards is excellent. Delivery times and follow up communications have been great. Would certainly recommend.”

Helpful Report

Posted 5 years ago

Thank you for the brilliant review. We're glad to hear you're delighted with your lanyards - and thank you for the recommendations, too!

Posted 5 years ago

“High quality hoodies arrived as expected with our logo looking vibrant and professional embroidered on them. Order process and how to send logo etc. was clearly explained and simple to follow through”

Helpful Report

Posted 5 years ago

Hi Carolyn - we're so pleased to read this! Thank you for the fantastic review. We hope to work with you on another product order soon.

Posted 5 years ago

“Excellent. Super speedy response times, sightly confusing when confirming and approving but remedied without hesitation and delivered early (in 10 days). Ordering more this week..”

Helpful Report

Posted 5 years ago

Thanks for the fantastic review. We look forward to working with you on your next order!

Posted 5 years ago

“Total Merchandise were very helpful in getting the water bottles to me for an event I had organised. The quality of the water bottles and the print was also very impressive”

Helpful Report

Posted 5 years ago

Thanks for the brilliant review, Barbara. We're very pleased to hear your bottles were exactly what you wanted and hope your event was a fantastic success!

Posted 5 years ago

“Total Merchandise were amazing! The crayons delivered are great quality and exactly what the children at our event love! We will defintely be using them again in the future.”

Helpful Report

Posted 5 years ago

Wonderful. Thanks for the lovely review, Elita! We look forward to working with you again.

Posted 5 years ago

“Robyn has always gone over and above to assist with all of my orders, she is always on hand to offer alternatives if the timeframes cant support the prodcution process for some products. All products have always been produced to the very highest standards and delivered when promised. I wouldn't use any other company now.”

Helpful Report

Posted 5 years ago

Hi Andy - a big thank you for the fantastic review. We're delighted to hear you're pleased with the service you receive and your finished products, and will be sure to pass your kind comments on to Robyn. Look forward to working with you on your next order!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews