Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great process from ordering to delivery. I also liked the personal service, it was great to know who was handling my order. Very quick and good quality merchandise.”

Helpful Report

Posted 7 years ago

“Grand prices. Happy helpful service.”

Helpful Report

Posted 7 years ago

“Delighted with Total Merchandise. Requested a quote and had a call from an excellent friendly and responsive sales rep within minutes. Listened to my requirements and turned round a proof of concept within hours. Our order of pens came through within a week and looked better than our previous orders from an alternative provider, and at a lower price. Better yet, we saved a good £200-300 on top, as our past provider was quoting a 22% price increase for the same product just 12 months on! That provider didn’t even respond when I asked them to justify the price hike. Suffice to say, Total Merchandise will be our first choice moving forward.”

Helpful Report

Posted 7 years ago

“Poppy kept in contact with us every step of the way regarding our order!”

Helpful Report

Posted 7 years ago

“Helpful and efficient service, and delivered products quickly and in very good order.”

Helpful Report

Posted 7 years ago

“It was very quick and efficient to place my order and the result was excellent.”

Helpful Report

Posted 7 years ago

“A little bit difficult to setup the process at the beginning (due to various issues such as prepayment requirement & non-delivery to Greece) but now is running smoothly. Hope it continues like that.”

Helpful Report

Posted 7 years ago

“Total Merchandise was able to deliver a quality product for us under a tight deadline. We did find that the ordering process was quite complicated, and drawn out. We wish this could be done online.”

Helpful Report

Posted 7 years ago

“Total Merchandise are very good value for the price point. I've requested multiple different quotes and variations and they always come back pleasantly. Sunglasses and water bottles have both come back just as expected, very happy with the quality. Sometimes I think information gets lost on their backend email system, as I need to repeat requests and/or clarifications in emails. But for something super cheap, I accept this is part and parcel!”

Helpful Report

Posted 7 years ago

“Beth was super helpful and very patient despite us changing our requirements and having a short deadline. She was great from our initial enquiry until delivery, really happy with the product too - will come back again!”

Helpful Report

Posted 7 years ago

“Friendly and accommodating with great customer service and support throughout the buying process, topped off with great products.”

Helpful Report

Posted 7 years ago

“Liz, who handled our order, was very helpful and thanks to her we managed to meet a tight deadline. The final product looked great.”

Helpful Report

Posted 7 years ago

“Excellent service, speedy response and our keyrings look great!”

Helpful Report

Posted 7 years ago

“We love our new books of mini-post-its! At a recent recruitment event, we were the only exhibitor with this design of "freebie", which is both professional but eye catching. Thank you!”

Helpful Report

Posted 7 years ago

“Excellent service from start to finish & the product (sunflower desk plant pots) have gone down an absolute storm at work. Can't fault them :-)”

Helpful Report

Posted 7 years ago

“Excellent Company to deal with, great customer service”

Helpful Report

Posted 7 years ago

“We have previously ordered these pens and are very satisfied with your product.”

Helpful Report

Posted 7 years ago

“Always keen to help and offer suggestions where possible.”

Helpful Report

Posted 7 years ago

“Very reliable and great products.”

Helpful Report

Posted 7 years ago

“The mugs we ordered look fantastic. Top quality and the customer service was exceptional. Will be working with them again.”

Helpful Report

Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews