Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laura, our contact, was most helpful and efficient. We will definitely use Total Merchandise again.”

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Posted 5 years ago

Hi Keith, thanks for your review and we look forward to working with you again soon.

Posted 5 years ago

“We place a lot of orders with Total Merchandise and we are always happy with the products and the great speedy service we receive from our account manager Beth Gilbert.”

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Posted 5 years ago

Fantastic. We're delighted to hear that and will pass your kind comments on to Beth! Thanks for the review and we look forward to working on another order with you soon.

Posted 5 years ago

“As always lightning fast delivery and high quality product!”

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Posted 5 years ago

Fantastic. Thanks, Ross!

Posted 5 years ago

“We use Total Merchandise for a lot of our promotional items with our brand name Proud to be Lincoln and i have to say we always receive an exceptional service in particular from Laura Pengelly where nothing is too much trouble and everything is always ready for when we need it for. I would definitely and have already recommended this supplier to other key partners that we work with.”

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Posted 5 years ago

Hi Scott - wow! What a wonderful review - we're absolutely delighted to read your comments. We really hope to work with you again on another order soon, and thanks for recommending us.

Posted 5 years ago

“Very happy with the service and the finish product”

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Posted 5 years ago

Fantastic - we're delighted to hear you were pleased with your order!

Posted 5 years ago

“Really helpful team who guided me through the whole process.”

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Posted 5 years ago

Thanks for the great review Sarah, we're delighted to hear that!

Posted 5 years ago

“Cheap prices & good customer service, always.”

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Posted 5 years ago

Brilliant. Thanks for the 5* review, Mike!

Posted 5 years ago

“Great service! Very good communication too :)”

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Posted 5 years ago

Fantastic. Thanks, Nick!

Posted 5 years ago

“The products i source from Total Merchandise are generally very good value and the branding we achieve on the product is ideal for the promotions I run. Very happy with the service normally quick and never any delays.”

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Posted 5 years ago

Hi Andrew - thanks for the excellent review! We're delighted to hear you're pleased with your products and the service, and look forward to working with you on another order soon.

Posted 5 years ago

“Very happy with the product. Arrived on time and met expectations. Value for money. Quality product.”

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Posted 5 years ago

Hi Karthika - fantastic, we're delighted to hear that. We look forward to working with you again on another order soon!

Posted 5 years ago

“Excellent! Holly was responsive, helpful and made the whole process of ordering, payment and delivery very easy and simple. Great job.”

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Posted 5 years ago

Hi George - brilliant, we're delighted to hear that. We hope to work with you on another order soon!

Posted 5 years ago

“Good speedy service - almost too speedy, as we did not actually need the product for a few months, but they chased us up quite a bit, but guess that could be seen as attentiveness.”

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Posted 5 years ago

Thank you for the great review! We apologise for any inconvenience that might have been caused by your delivery arriving earlier than anticipated.

Posted 5 years ago

“I'm very pleased with the cooler bags, they came earlier than anticipated which was great, and the logo came out perfectly. Thank you!”

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Posted 5 years ago

Hi Natalie - brilliant, we're so pleased to hear that! Thanks for the great review.

Posted 5 years ago

“Fab products of high quality. Customer Service 2nd to none!! - all queries resolved quickly”

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Posted 5 years ago

Brilliant - we're delighted to hear that! Thanks and we hope to work with you again soon.

Posted 5 years ago

“The tote bags I ordered were of good quality.”

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Posted 5 years ago

Hello Mary - we're so pleased to hear that! Thank you.

Posted 5 years ago

“Total Merchandise made it very simple to order a big bulk of bags to our office and were always helpful when we had questions”

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Posted 5 years ago

Brilliant - thanks for the great review!

Posted 5 years ago

“Great products, arrived on-time when specified. Would definitely use again.”

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Posted 5 years ago

Hi Richard - fantastic, thank you! We look forward to working with you on another order in the future.

Posted 5 years ago

“Good quality product (tote bags), excellent customer service, smooth transaction, prompt delivery.”

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Posted 5 years ago

Excellent - what a glowing review! Thanks, Nick. We hope to work with you again soon.

Posted 5 years ago

“Good prices and range of goods”

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Posted 5 years ago

Hi Mike - thanks for the great review!

Posted 5 years ago

“excellent service, staff very helpful very pleased with the products and price”

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Posted 5 years ago

Brilliant, Miki! Thanks for your great review and we look forward to working with you again soon.

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews