Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“I found Total Merchandise very helpful when placing my order and they were very quick to respond to any questions. Good customer service from this company.”

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Posted 6 years ago

“This was the first order I placed with your Company and I was not that impressed to be honest. You took a long time to proof the order and delivery was late, only just in time for the event. I had to chase the delivery several times which your printers sent to the wrong address.”

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Posted 6 years ago

“Fantastic service and products, highly recommend”

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Posted 6 years ago

“Asked for international delivery on a last minute order. The product was exactly as specified, cheaper to produce than local suppliers quotes, and arrived well before the scheduled deadline. I will be happy to use this supplier again based on this first order through TM.”

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Posted 6 years ago

“Although to start the process it took a while as there was a slight misunderstanding. I just wanted to know the price of my order, how it will look and the lead time, but the girl that dealt with my order was complicating things a bit as she kept avoiding explaining me properly the whole process from order to completion - which was a bit confusing and frustrating to begin with! However, once my order was here - everything was fine! I would order again in the future if people won't be complicating thins so much, but just explain in easier steps what needs to be done! (I am saying this as a person who made such an order for the first time in their life - and it was crucial to get this right as the merchandise was needed for a show!)”

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Posted 6 years ago

“Very efficient, speedy service. Merchandise of good quality.”

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Posted 6 years ago

“Our experience with Total Merchandise was very pleasant! I contacted Elizabeth two weeks before our event and she provided me with quotes, templates and all relative documents we needed very quickly and with her expertise we managed to get all merchandising material well in time. Her clear communication and advice has helped us to work efficiently and quickly and received exactly what we expected! Thank you again!”

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Posted 6 years ago

“Thank you for your exceptional service and assistance with getting our Think Glucose magnets produced. The product is fantastic and we have rolled them out to 2 wards already. We will definitely be in touch for further merchandise to support our diabetes team. Thanks again!”

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Posted 6 years ago

Brilliant! Thank you Zohra!

Posted 6 years ago

“Very pleased with quality and service. Thanks”

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Posted 6 years ago

“Good products, fast delivery, friendly customer service.”

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Posted 6 years ago

“We have been very impressed with the quality of the products and delivery times were as said - 12 of our mugs arrived broken there was no problem in sorting out the replacements and they still arrived in time - Poppy was extremely helpful . Very good customer service”

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Posted 6 years ago

“Great quality and price for our tote bags would definitely go back!”

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Posted 6 years ago

“Very happy with the service and colour/quality of the print. Only slight issue, some of the pencils were a bit lumpy, not all the same. I would however, still use them again.”

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Posted 6 years ago

Thanks for this Karoline and we're sorry to read about the inconsistant quality issue with this order. If you get the chance, please could you photograph a good, and bad pencil and send the pics to your TM account manager and reference that you were asked to do so on Reviews, and we'll look into this for you!

Posted 6 years ago

“Great service, friendly staff, delivered on time”

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Posted 6 years ago

“Can't fault the products or the service - 1st class”

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Posted 6 years ago

“Contacted Total Merchandise as a new customer with an urgent order only giving them a short timeframe to work within to meet our requirements for a school event (which they did thank you!) Was provided with a competitive quote very promptly and dealt with the same person throughout the order. Very pleased with our purchase and would definitely use them in the future.”

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Posted 6 years ago

“Really good communication between myself and staff, my order was discussed thoroughly before being placed. As I was un sure of what I wanted. When the banner arrived I was overwhelmed as it exceeded all my expectations. Good quality product, will definately be using total merchandise again! 🌟🌟🌟🌟🌟”

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Posted 6 years ago

Thank you Sandra :)

Posted 6 years ago

“Vet helpful, efficient service. Great range of products. Delivered on time at short notice.”

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Posted 6 years ago

“we were really happy about order. The items are quality as we expected and we are satisfied with the respect of the promised deadlines.”

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Posted 6 years ago

“Despite Robyn's best efforts to be helpful with this, there were a lot of issues with print quality that were not explained to us before hand, and should have been anticipated by yourselves. Ended up paying more than the initial quote for one item in order to get the print to an acceptable standard and ended up cancelling the other item as they were not actually able to produce what we had been quoted. A lot of time was unfortunately wasted.”

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Posted 6 years ago

Thanks Rebecca for this, and we're really sorry to didn't meet expectations on this occasion. If you could possibly please spare 5 minutes to email us at sales@totalmerchandise.co.uk with details of the order, we'll look into this to ensure we meet future expectations.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews