Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful team - went above and beyond to ensure merch was ready in time for our event”

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Posted 2 years ago

Thanks for the amazing review, Krishia - we pride ourselves on surpassing our customers' expectations, so are very pleased to read this. We hope your event was a success and look forward to working together again soon!

Posted 2 years ago

“Very quick and helpful”

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Posted 2 years ago

That's what we love to hear - thanks, Caroline!

Posted 2 years ago

“Really happy with the products. The ordering process was very straightforward and user friendly, and Elizabeth was wonderful to work with.”

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Posted 2 years ago

What wonderful feedback - thanks Kayleigh! We hope to work with you on another order soon.

Posted 2 years ago

“Very good and helpful service”

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Posted 2 years ago

Thank you for the amazing feedback, Caroline!

Posted 2 years ago

“Our contact (Charlotte) ensured the process was easy and the product was made as required. Great quality and great service. The product even arrived earlier than anticipated”

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Posted 2 years ago

We always aim to surpass our customers' expectations, so we're delighted to read this! Thanks for the great review and we look forward to working together again on another order soon.

Posted 2 years ago

“Very fast and efficient service by the team, our order was processed much quicker than expected and the end product quality was great.”

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Posted 2 years ago

Thanks for the great review, Matthew! We look forward to working with you on another order soon.

Posted 2 years ago

“Very efficient service and a fast turn around.”

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Posted 2 years ago

Hi Pat - thanks for the fantastic 5* review! We hope to work with you again soon.

Posted 2 years ago

“The team was very helpful in organising the fridge magnet print with our design. And the magnets we received were just as great as we expected. We have used the company again and will not change it.”

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Posted 2 years ago

Thanks for the wonderful review, Teodora! We're delighted to hear you're pleased with your magnets and look forward to working with you again soon.

Posted 2 years ago

“Really positive experience with Total Merchandise. I had not used the website before, but was easy to select product and upload our logo to their site. I received proofs back within 24-48 hours and requested a small change on the one product, again easy to do and received further proofs that same day. The order was easy to place and the delivery time was super quick. Would absolutely use Total Merchandise again!”

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Posted 2 years ago

Hi Katie, thanks for the amazing review! We're so glad to hear you found your TM experience a breeze and look forward to working with you on another order soon. Thank you!

Posted 2 years ago

“Robyn went above and beyond to ensure that our items were delivered before our event. The quality was perfect. no complaints and very happy.”

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Posted 2 years ago

Thanks for the amazing feedback, Craig! We're so glad you had a great experience with us and hope to work with you on another order soon.

Posted 2 years ago

“Great communication with my rep. Speedy delivery and excellent product. Very pleased with the results.”

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Posted 2 years ago

Thank you for the wonderful review!

Posted 2 years ago

“Excellent customer-friendly service.”

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Posted 2 years ago

Thanks for the great review, Ernesto!

Posted 2 years ago

“Great service, easy to order and fantastic product”

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Posted 2 years ago

Thanks for the 5* review, Regan - we look forward to working with you again soon!

Posted 2 years ago

“Great product, delivered on time. Excellent communication from initial enquiry to delivery of order.”

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Posted 2 years ago

Thanks for the lovely review, Clive!

Posted 2 years ago

“A great individual service from a real person who manages your order. Excellent communication throughout the ordering process. Very simple to do. Great end products too.”

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Posted 2 years ago

Hi Elizabeth, thanks for the amazing review! We're so glad to hear you enjoyed your Total Merchandise experience and look forward to working with you on another order soon.

Posted 2 years ago

“Excellent service and very helpful”

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Posted 2 years ago

Thanks for the amazing 5* review, Michelle!

Posted 2 years ago

“The product comes in tubes of 25 and some of them were bashed and damaged in transit, however still usable. I have noticed that there are air bubbles forming under the print on the poker chips. Is this a common issue? I haven't approached anyone to return the item as hoping the issue is just isolated on a few.”

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Posted 2 years ago

Hi David, thanks for leaving us a review and we're sorry to hear that your products aren't quite as they should be. This is very unusual and we can see that a member of our Customer Services team has been in contact with you to resolve this. We hope very much to work with you on another order soon.

Posted 2 years ago

“Fast, easy purchase”

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Posted 2 years ago

Thanks for the great review!

Posted 2 years ago

“Whilst using the services of Total Merchanside, my main contact was Elizabeth Burrows who was very helpful and attentive, there were a few issues and bumps with sign off on our side but she handled it very well and tended to our every need. If later down the line we require more branded material, I know where I will begin my search.”

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Posted 2 years ago

Hi Harry, thanks for the great review! We're delighted to hear we were able to work with you to create your perfect products. Look forward to working with you again soon.

Posted 2 years ago

“Very helpful and responsive team. Thank you.”

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Posted 2 years ago

Thanks for the wonderful review!

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews