Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product range and great service once again! I would have no hesitant in recommending Total Merchandise to any business that needs personalise merchandise at a great price point.”

Helpful Report

Posted 7 years ago

“Quick turnaround”

Helpful Report

Posted 7 years ago

“The customer service team were incredibly helpful & patient with us, as we changed the size & font of our order for personalised pens several times before it was just as we wanted them. We are incredibly pleased with the end result. We definitely look forward to doing business with Total Merchandise again.”

Helpful Report

Posted 7 years ago

“the customer service team have been very helpful & patient with us as we changed our minds several times during the processing of our order. the final product (personalised pens) are fabulous. Myself & the team are extremely pleased with the results and look forward to doing business with Total Merchandise in the future.”

Helpful Report

Posted 7 years ago

“Liz and all the team were excellent at turning things around quickly and efficiently for me! Superb service! Thank you!”

Helpful Report

Posted 7 years ago

“Immediate response to any question/query, timely execution of order, on time (or earlier) delivery every time. We are a school and expect value for money and excellent customer service. TM do this! Poppy Etherington our contact is excellent and a pleasure to deal with. Deb Pike Office Manager Morecambe Community High School.”

Helpful Report

Posted 7 years ago

“MY INITIAL ENQUIRY WAS DEALT WITH PROMPTLY AND EFFICIENTLY. I RECEIVED MY ORDER ON TIME.”

Helpful Report

Posted 7 years ago

“Can not fault service and product and all received in good time. Only critisism would be all the back and forwards to finalise an order, this part could be streamlined a bit.”

Helpful Report

Posted 7 years ago

“Prompt, reliable and excellent service.”

Helpful Report

Posted 7 years ago

“friendly and helpful service, easy order process, fast delivery, thank you!”

Helpful Report

Posted 7 years ago

“Total Merchandise always deliver a reliable service and product.”

Helpful Report

Posted 7 years ago

“TM were very helpful at creating a branded product as we wanted. They have very good communications and the product was received in good time for when they were needed”

Helpful Report

Posted 7 years ago

“Our order was pushing it for completion and Total Merchandise managed to supply goods well ahead of our needs. Excellent service every thing we could wish for. Thank you.”

Helpful Report

Posted 7 years ago

“quick turnaround, nice product”

Helpful Report

Posted 7 years ago

“Great service and prices. Used TM for our event promo merc for 3 years now and no complaints.”

Helpful Report

Posted 7 years ago

“Very quick and efficient support and advice. Flexible and adaptable to customer needs.”

Helpful Report

Posted 7 years ago

“Prompt and professional service and adhered to delivery guidelines”

Helpful Report

Posted 7 years ago

“Very helpful and professional. Quote, order and delivery a good and quick turnaround. Will certainly use this company again.”

Helpful Report

Posted 7 years ago

“Great service, products came on time. fantastic quality and looks good”

Helpful Report

Posted 7 years ago

“Very Helpful in all aspects of transaction”

Helpful Report

Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews