Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Our customers have commented on the high quality of the mugs you produced for us. We are delighted with them.”

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Posted 7 years ago

“Quick speedy service and very helpful staff”

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Posted 7 years ago

“Prompt and friendly communications; product delivered exactly as ordered.”

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Posted 7 years ago

“On time and very nice!”

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Posted 7 years ago

“Great service, thanks for making it happen!!!!!”

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Posted 7 years ago

“Got exactly what I ordered and on a very short timescale. Prompt replies to e-mails and kept up to date on the progress of the order at every stage. Would definately recommend and use again”

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Posted 7 years ago

“Brilliant customer service, always offering new products and ideas. We have purchased merchandise from TM for our UK and Overseas exhibitions and always been pleased with the products and service. TM have even come up with the goods at very short notice and shipped them direct to our venues.”

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Posted 7 years ago

“Very attentive, made the changes we requested quickly”

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Posted 7 years ago

“very helpful and quick service.”

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Posted 7 years ago

“Very easy to deal with and accurate with pricing, delivery and responses.”

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Posted 7 years ago

“Prompt quote, good price, efficient service and delivery earlier than expected.”

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Posted 7 years ago

“Very efficient and friendly.”

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Posted 7 years ago

“The items we order were exactly what we wanted and need. With excellent customer service.”

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Posted 7 years ago

“good service but annoying to have to deal with 4 different people between sales and delivery”

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Posted 7 years ago

“they are fluffy bugs .. what's not to like?”

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Posted 7 years ago

“Amazing Service! Quality product!”

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Posted 7 years ago

“Our Charity E.A.S.E and Hanwell Big Local have both ordered many items from Total Merchandise, the service in which we have received has been outstanding. The workers are so friendly and professional, and they are always ready to help with any queries or concerns. The products which we have received are very good quality and the website offers so much variety that we cannot get enough of! Thank you for your great service and we will be looking forward to placing more orders.”

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Posted 7 years ago

“Quick response to quote request, followed by efficiently dealing with artwork and revisions to quote. Goods were dispatched in a week from start to finish.”

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Posted 7 years ago

“Speedy delivery and excellent communication”

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Posted 7 years ago

“Any minor problems were sorted out quickly and positively. Advice given on print colours. Very pleased with the product.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews