Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, had a tight deadline as we had a last minute event but Total Merchandise managed to get everything delivered in time.”

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Posted 5 years ago

Thanks for your review Alice, please do tag us in any photos you take of the products in action @totalmerchandise

Posted 5 years ago

“Wonderful! Total Merchandise saved the day”

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Posted 5 years ago

“The service was professional and Robyn was quick to respond. I will definitely recommend this company. We have already placed another order for more bags.”

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Posted 5 years ago

Thanks for the review Anabela, please do tag us in your photos of the bags in action @totalmerchandise

Posted 5 years ago

“Excellent service. Good quality products and extremely helpful team.”

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Posted 5 years ago

Thank you for your review Sue - Don't forget to tag us in your photos of the bags in action @totalmerchandise

Posted 5 years ago

“Very efficiant and fast responses, extremely helpful with anything you may have a query with. It was the first time I had placed an order so didn't know where to start and was given a lot of help from Beth Gilbert. Will definately be ordering again”

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Posted 5 years ago

Thank you for your review, we look forward to your next order!

Posted 5 years ago

“Super professional staff, great prices and professional customer service!”

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Posted 5 years ago

Thank you Maria, don't forget to tag us in your photos of your products in action @totalmerchandise

Posted 5 years ago

“Fast response, useful interaction with our designer & a good product. All-in-all a top quality service!”

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Posted 5 years ago

Thanks for your review Graham, we hope you'll be back soon.

Posted 5 years ago

“Great response from the team at Total Merchandise - I would certainly use them again and recommend. Although I submitted the enquiry online the follow up by phone was greatly appreciated and there was no hard sell which I liked. Great product and great service.”

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Posted 5 years ago

Thanks for your review, Kim. Do tag us on social media in any photos of your finished products! Enjoy.

Posted 5 years ago

“Great service, delivered all items earlier than expected”

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Posted 5 years ago

Fantastic, don't forget to tag us in your product photos on social media! Thank you for the review.

Posted 5 years ago

“We're really pleased with our recent order of lip balms and desktop garden tubes. Our contact was really helpful, right from the first message, in getting us a quote, answering questions and being really clear about the process. Once we submitted our final artwork and approved the proofs the items were with us within days, well packaged and high quality items.”

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Posted 5 years ago

Brilliant, we'd love to see the final products - please do send us any photos you have on our Facebook page @totalmerchandise. Thank you for the review!

Posted 5 years ago

“Service was ok, but I would suggest having more font available for customers to choose from, at least the minimum that Microsoft word has.”

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Posted 5 years ago

Hi. Thanks for taking the time to leave a review. Our artwork and design studio handle thousands of legitimate fonts every year without issue. We have access to huge libraries of both free and paid for fonts and also accept clients’ artwork in vectored/outline formats. We have messaged you privately to discuss and resolve any concerns you might have.

Posted 5 years ago

“Excellent Service from Tatiana Alekhina Total Merchandise. I would have no hesitation in recommending Total Merchandise from Enquiry, Design Approval, to ordering receiving of goods very swift and efficient service !!”

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Posted 5 years ago

What a lovely review, thank you Tina. We hope to help you again soon.

Posted 5 years ago

“We are overall satisfied with the service we have received from Total Merchandise. The communication was quick and Elizabeth answered all our enquirers. Would recommend and use TM again.”

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Posted 5 years ago

Thank you for the review. We look forward to partnering with you again!

Posted 5 years ago

“V Quick, efficient service & brilliant product which was loved by our customers. Thanks!”

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Posted 5 years ago

So glad to hear your customers are happy Carrie. Thank you for the review!

Posted 5 years ago

“Extremely help full staff, fast and prompt delivery service, even improving on this when I needed items even quicker”

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Posted 5 years ago

Thanks for your review Nick. Glad we could go one better!

Posted 5 years ago

“Sam always provides prices very quickly and jobs are produced very swiftly”

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Posted 5 years ago

Great to hear your feedback. Thanks Nicki!

Posted 5 years ago

“Excellent service and advice from first contact to signing off.Emails answered within one hour.Outsatanding product choice and value for money.The company has a 'can do attitude'.Contract clear including delivery date.”

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Posted 5 years ago

Thanks for this great review Peter. We strive for five-star service, attitude and products every day!

Posted 5 years ago

“The company I work for have recently had a re-brand and required several different products to help promote the new name. Total Merchandise have been very helpful in recommending products and keeping me up to date with the delivery dates. We will definitely use in the future.”

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Posted 5 years ago

Thanks for your review Ellen. Good luck with the re-brand!

Posted 5 years ago

“Excellent sales and after sales service. This is our 2nd time doing business with, Except for courier delay, the rest is faultless.”

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Posted 5 years ago

“Absolutely delighted with my order. Leah was very helpful, friendly and took an interest in my order, making it feel more personal. Fast delivery and everything arrived well packaged.”

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Posted 5 years ago

Lovely to hear, thank you, Nicola!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews