Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robyn was incredibly helpful, sending us samples promptly and then getting the final order finalised and delivered quickly. The final product is fantastic and amazingly soft.”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We're so pleased to hear you were happy with the service you received and your finished products.

Posted 4 years ago

“Our baby charity orders pens from Total Merchandise as our only promotional item. They are excellent pens much loved by our referrers. The last order unfortunately was incorrect, TM corrected the error and re-ordered without hesitation. The pens were still usable so they donated these to the charity! Thank you TM. I still have no hesitation in recommending TM.”

Helpful Report

Posted 4 years ago

Hi Ed - thanks for the lovely review! We're glad we were able to work with you to get your pens exactly as they needed to be - and were delighted to be able to support your amazing work in the process. Thanks for the recommendation too!

Posted 4 years ago

“Great and more important, speedy service. Product is exactly what we wanted.”

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Posted 4 years ago

Hi Andrew - brilliant, we're delighted to hear it! Thanks for the great 5* review.

Posted 4 years ago

“We recently ordered some branded face masks and were extremely happy with the service, delivery time, and quality of the masks. Thanks so much!”

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Posted 4 years ago

Brilliant - we're delighted to hear you're happy with your branded masks! Thanks for the great 5* review and we hope to work with you on another order soon.

Posted 4 years ago

“Unbeatable price and service. Liz was extremely patient and helpful, responding to my emails swiftly to answer all my questions. The pencils I received were of high quality. I will definitely be using Total Merchandise again.”

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Posted 4 years ago

Hi Debbie - thank you for leaving us such a fantastic review! We're so pleased to hear you were happy with your products and will pass your kind comments on to Liz. We look forward to working with you again soon!

Posted 4 years ago

“First time I've used this company. Great communication throughout. Love the branded face masks. Great job.”

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Posted 4 years ago

Hi Robin - thank you for the brilliant review! We're so pleased to read this and are glad you're happy with your promotional face masks. We hope to work with you on another order soon.

Posted 4 years ago

“Great service, mugs were brilliant quality, will be using again”

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Posted 4 years ago

Brilliant! Thanks for the 5* review, Fabio - and we look forward to working with you again soon.

Posted 4 years ago

“Very very good customer service with very good email respite times. Very helpful with small details and getting your order and products exactly right.”

Total Merchandise 4 star review on 22nd July 2020

Helpful Report

Posted 4 years ago

Hi William - thanks for the lovely review and for sharing a picture of your completed car air fresheners! They look great and we're delighted you enjoyed a brilliant experience with us. We look forward to working with you again soon.

Posted 4 years ago

“Very professional customer service, fast delivery. Highly recommend Total Merchandise.”

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Posted 4 years ago

Hi Markéta - thanks for the fabulous review and the recommendation! We're so pleased to read this and look forward to working with you on more products soon.

Posted 4 years ago

“Fantastic value for the price, quick delivery and all round excellent service.”

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Posted 4 years ago

That's what we like to hear - thank you!

Posted 4 years ago

“Nice and easy all over experience and happy with the order. Will use again, thanks”

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Posted 4 years ago

Hi Joe - thanks for the great review! We look forward to working with you again soon.

Posted 4 years ago

“Excellent customer service. There were a couple of faulty items in the pack and they dealt with this smoothly and efficiently”

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Posted 4 years ago

Hi Adam - thanks for the great review. We always pride ourselves on our 5* customer service so are pleased to hear we were able to match your needs! Look forward to working with you on another order soon.

Posted 4 years ago

“Great service, samples received quickly. The actual order was as required and was a day early”

Helpful Report

Posted 4 years ago

Hi Graeme - thanks for the lovely review! We always aim to go above and beyond with our service, so are very happy to read this. Look forward to working with you on another order soon.

Posted 4 years ago

“Highly recommended. Very good experience dealing with the order. High quality of purchase.”

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Posted 4 years ago

Hi Inga - thanks for the brilliant 5* review. We're so pleased to read this and hope to work with you on another promotional product order soon!

Posted 4 years ago

“Excellent service from start to finish, I was left down by my usual supplier therefore needed a super quick turnaround and these guys absolutely nailed it! Will be using them again and would highly recommend. Thanks.”

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Posted 4 years ago

Hi Grace - we're so pleased to read this! Thanks for the great review and we're delighted that we were able to work together to meet your timeframe. Thanks for the recommendation and we look forward to working with you on more promotional products soon!

Posted 4 years ago

“Overall good experience , after small delay with artwork return (by third party), delivery arrived as ordered and only one day after original date. definitely will use again”

Helpful Report

Posted 4 years ago

Thanks for the great review, Chris! We look forward to working with you again soon.

Posted 4 years ago

“Fantastic service that allowed a small artist to create custom notebooks. The team helped at every stage and produced a beautiful end product. Delivery (even abroad) was incredibly efficient and the items turned up packaged very well and in perfect condition. I will definitely be ordering again.”

Helpful Report

Posted 4 years ago

Hi Rhiannon - we're so pleased to read this! Thanks for the great review and we're delighted that we were able to work with you to create your perfect custom notebooks. Look forward to working on another order with you soon!

Posted 4 years ago

“We love our new mugs and our customers seem to too! Lovely picnic mugs for the summer months. The colours and quality of the mugs are perfect. Thank you Total Merchandise for doing a perfect job.”

Total Merchandise 5 star review on 25th June 2020

Helpful Report

Posted 4 years ago

Hi Emma - thank you so much for your review and for sharing some pictures of your lovely new mugs! They look great and we're so pleased to hear that you had a great experience with us. We hope to work with you on another order again soon!

Posted 4 years ago

“What a fantastic and professional team to work with alongside with a delivery of great product!”

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Posted 4 years ago

Hi Agnieszka - thanks for the excellent review! We're so pleased to hear you were happy with the service you received, as well as your finished products. We look forward to working with you again soon!

Posted 4 years ago

“Excellent communication, very quick service and the products are great quality. overall very happy we will certainly order again. Thank you Robyn for overall excellent service.”

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Posted 4 years ago

Hi Emma - thanks for the brilliant review! We're so pleased to hear you were pleased with the service you received and with your products, too. We hope to work with you on another promotional merchandise order soon!

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews