Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant company! Have placed 3 orders with them and they have produced the goods every time! Customer service is exceptional. We will be using them again very soon.”

Helpful Report

Posted 1 year ago

Hi Jon - thanks so much for the amazing feedback! We're delighted to read your feedback and look forward to working with you on your next order soon.

Posted 1 year ago

“Fast and efficient service - Thank you Sam!”

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Posted 1 year ago

Thanks for the great feedback, Rachel! We hope to work with you again soon.

Posted 1 year ago

“We are happy with the notebooks, just ordered the second batch. Good quality and quick delivery.”

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Posted 1 year ago

Thanks for the great feedback, Andrea - we're delighted to hear you're pleased with your notebooks! We look forward to working together again soon.

Posted 1 year ago

“Amazing fast service, and personalised approach!”

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Posted 1 year ago

Thanks for the wonderful feedback, Eva! Look forward to working together again soon.

Posted 1 year ago

“Really cute, thank you”

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Posted 2 years ago

We're so glad to hear you love your finished products! Look forward to working with you again soon.

Posted 2 years ago

“Excellent customer service - answered my queries very quickly via email. I was very happy with the finished product, which also arrived a lot quicker than expected! All in all, I think Total Merchandise is a brilliant company.”

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Posted 2 years ago

Hi Sophie - thanks so much for such amazing feedback! We're delighted to read this and look forward to working with again in the future.

Posted 2 years ago

“Excellent service and product once again.”

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Posted 2 years ago

Thanks for the amazing feedback, Alison! We're glad you've had another great experience with us and look forward to working with you on another order soon.

Posted 2 years ago

“We were delighted with the branded pads we ordered from TM!”

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Posted 2 years ago

Thanks for the great feedback, Ernie - we're delighted to hear that you're pleased with your notepads!

Posted 2 years ago

“Great customer service. Answered all questions promptly and kept me up to date via email and phone.”

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Posted 2 years ago

Thanks for the fantastic review, Emma! We really appreciate the feedback and hope to work with you on another order soon.

Posted 2 years ago

“Everything was in good condition and arrived on time”

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Posted 2 years ago

Thanks for the great feedback, Eleanor!

Posted 2 years ago

“Quality of merchandise was good”

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Posted 2 years ago

Thanks for the positive review!

Posted 2 years ago

“Fantastic service from start to finish and a great product, thank you.”

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Posted 2 years ago

Thanks for the fantastic 5* feedback, Emma!

Posted 2 years ago

“Great service & fast delivery”

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Posted 2 years ago

Wow, your bottles look great! Thanks for the 5* feedback, Richard.

Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

That's what we love to hear - thank you, Roberta!

Posted 2 years ago

“Sample sent out promptly and final promotional goods look great. Would definitely recommend.”

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Posted 2 years ago

Thanks for the fantastic feedback and the recommendation, Vicky - we really appreciate it!

Posted 2 years ago

“Excellent communication, service and product. Highly recommend.”

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Posted 2 years ago

Thanks for the great feedback and recommendation, Gary!

Posted 2 years ago

“Great service and great products. Love the attention to detail - I spoke with them both by email and phone and they were consistently great.”

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Posted 2 years ago

Hi Liz, thanks for the amazing feedback. We're glad to hear you had a great experience with us and hope to work with you again soon.

Posted 2 years ago

“Absolutely fantastic service and amazing products”

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Posted 2 years ago

Thanks so much for the wonderful feedback, Ange!

Posted 2 years ago

“Excellent Customer Service - nothing too much trouble. Always very helpful and polite. I'll be back!”

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Posted 2 years ago

Thanks for the amazing review, Linda - we look forward to working with you again soon!

Posted 2 years ago

“Really pleased with the whole Total Merchandise experience; easy to use website with neat proofing and order progress area, clear branding guidelines and competitive pricing, great products delivered on or before the times they estimated, and all backed up with a helpful and dedicated team who go the extra mile, what more could you want!!? Thanks guys! 😁”

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Posted 2 years ago

Hi Steve - thanks so much for such amazing feedback! We've shared your kind words with the team here and look forward to working with you on another order again soon.

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews