Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“It was the first time my organisation had used Total Merchandise, and they didn't disappoint. Top quality products delivered within a few days. Excellent service.”

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Posted 5 years ago

Thanks for the review Andy. So glad we made a good first impression!

Posted 5 years ago

“Kimberley & Ahmet were great account managers and our products were of a high quality and arrived really quickly after ordering!”

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Posted 5 years ago

Hi Emma, Thanks for the review, we hope to help you with your promotional marketing again soon!

Posted 5 years ago

“excellent quality, good communication, fast delivery”

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Posted 5 years ago

Thanks for the review Richard, we hope to help with your branding again soon.

Posted 5 years ago

“Our new unbleached cotton book bags look really good and its a great way to get our logo seen around the neighbourhood. Useful size, good for lots of things, not just books! Excellent service, really quick turnaround and very helpful with the artwork so that its nice and clear.”

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Posted 5 years ago

Hi Lynne, Thanks for such a detailed review, we're glad to hear you're getting plenty of use for your bags!

Posted 5 years ago

“Leah was rubbish to work with. She constantly made mistakes because she didn't proof read which slowed down the process. Not all items arrived on time as a consequence. She also didn't seem to read my emails properly. Having said that she was always polite and apologetic. It was just frustrating on my end. When the items did arrive not all the quantities were exact. For example a box of pencils that should have been 250 were actually 247. If this continues the small margins add up! I also think all your hidden charges are shocking!! You should just be upfront about the cost as that would save everyone time. I had to change my order twice to get it into my budget which was beyond frustrating, especially with Leah as she didn't seem to take note of everything. I think when one submits an order of thousands of pounds one expects an impeccable service and this was far from it!”

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Posted 5 years ago

“Great communications and good quality product.”

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Posted 5 years ago

Hi Rachel, Thank you for the review. Please do tag us in any photos of your products in action @totalmerchandise.

Posted 5 years ago

“Good communication and very helpful, understood what we needed. Cost very competitive. Laura was a nice person to deal with.”

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Posted 5 years ago

“Friendly, professional service from placing the order to delivery”

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Posted 5 years ago

“Fast responses. Helpful staff”

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Posted 5 years ago

Thank you for your review . We look forward to your next order!

Posted 5 years ago

“Good quality & great lead times”

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Posted 5 years ago

Hi George, Thanks for the review, we hope to see you shop again!

Posted 5 years ago

“The communication with the team was very poor and messy. I ended up having to deal with 6 different people and having to request the same thing over and over with not much success. I had to amend the preview 5 times because of this lack of communication. I had to correct the delivery address twice, first they wrote a completely different address from the one I provided and then they forgot to put my name on the delivery address. I also had to correct the final price of the command as 1) they charged me for 150 t-shirts instead of 50 t-shirts as I requested and 2) they were charging VAT on a product that is meant to be VAT free. A command of 50 simple t-shirts took over a month. Overall, I am very unsatisfied with the professionalism of the team. I had to constantly be on top of things that weren't part of my job.”

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Posted 5 years ago

“The products arrived quickly and in great condition! The order process was a little confusing, but ultimately very glad we ordered with Total Merchandise and will do so again!”

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Posted 5 years ago

“Easy to order from plus they corrected a misprint for us. Will use again.”

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Posted 5 years ago

Thanks for your review. We look forward to helping you with your future orders with us!

Posted 5 years ago

“We spent a week speaking to several merchandise providers and collecting quotes and samples. Total Merchandise were the most competitive on price, provided samples in a timely manner and were a pleasure to work with. We are delighted with our items and will definitely order again.”

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Posted 5 years ago

Hi Rhonda, thank your review. We really pride ourselves on providing great customer service so this is great to hear!

Posted 5 years ago

“5/5, great products & very quick delivery! Thanks!”

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Posted 5 years ago

Thanks for the review Madeleine, don't forget to tag us in your photos of the products in action @totalmerchandise

Posted 5 years ago

“Really excellent service from start to finish. Robyn was so helpful and patient with us which enabled us to get exactly what we wanted. In the words of Arni 'I'll be back'!”

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Posted 5 years ago

Haha! This is a fantastic review. Thank you for your review, Richard.

Posted 5 years ago

“We are a new business and have used total merchandise on a couple of occasions to get some promotional material for our start up. Every time we have had excellent service and exceptional items. Really making a difference for us. Thank you.”

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Posted 5 years ago

Hi Jon, Thanks for your kind words - we're really pleased to be a part of your new business!

Posted 5 years ago

“We ordered some 1000 and the whole order was smooth from start to finish with delivery when expected. Would totally recommend.”

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Posted 5 years ago

Thanks for the review Alison, we hope you'll return for your next order!

Posted 5 years ago

“Had very good service from Ahmet. Merchandise is very good value - quality at a reasonable price and delivered on time. Will definitely use this company again.”

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Posted 5 years ago

Hi James, Great to hear, Ahmet looks forward to your next order!

Posted 5 years ago

“Quick, efficient and reasonable costs!”

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Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews