Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, fantastic product.... Very happy....”

Total Merchandise 5 star review on 17th July 2019

Helpful Report

Posted 5 years ago

Hi Thuline - your review is moo-sic to our ears. Do you have any udder pictures you could share? (Or are we just milking it now?) We love your travel mugs and are delighted to hear you do too!

Posted 5 years ago

“Excellent service from start to finish from Amy and Kimberly. We were delighted to get our order on the predicted date and very happy with the products as well.”

Helpful Report

Posted 5 years ago

Hi Willow - fantastic! We're delighted to read your lovely review and are looking forward to working with you on another order again soon.

Posted 5 years ago

Hi Willow - that's what we like to hear! Thanks so much for the excellent review and we hope to work with you again soon.

Posted 5 years ago

“Ordered reusable drinks bottles with our company branding. The product is great and good quality, good delivery. Thanks Joanna for your communication throughout.”

Helpful Report

Posted 5 years ago

Brilliant, Kerrie - we're delighted to hear you're pleased with your bottles! We look forward to working with you again soon.

Posted 5 years ago

“Great, thank you very much.”

Helpful Report

Posted 5 years ago

Hi Victoria - the pleasure is entirely ours. We look forward to working with you again soon!

Posted 5 years ago

Hi Victoria - we're delighted to hear that. Thank you!

Posted 5 years ago

“great product and great quality”

Helpful Report

Posted 5 years ago

Fantastic. Thanks, Libby!

Posted 5 years ago

“Great service , friendly team , loved the product”

Helpful Report

Posted 5 years ago

Hi Wayne - we're delighted to hear that. Thanks for the great review!

Posted 5 years ago

“The Curvy pen in green with the Gold text & club emblem were superb. We used them at our 40th Model Railway show as a give-away to the public for coming to our show. Our club members also received a pen. The reaction was delightful and we shall be re-ordering soon to replenish our remaining stocks. Thank you Total Merchandise for a superb product.”

Helpful Report

Posted 5 years ago

Hi Derek - what a fantastic review. Thank you! We're delighted to hear that your pens were what you hoped for and are thrilled to hear your club members loved them! We look forward to working with you again soon.

Posted 5 years ago

“Curvy ball pen as described good quality very happy”

Helpful Report

Posted 5 years ago

Hi Ann - brilliant! We're so pleased to hear you're happy with your order and hope to work with you again soon.

Posted 5 years ago

“Our order for corporate pens was dealt with incredibly swiftly and efficiently. Will definitely use again.”

Helpful Report

Posted 5 years ago

Fantastic - we're so pleased to hear that! We look forward to working with you on another order soon.

Posted 5 years ago

“Quick quotations and clear communication, Robyn was a great help and answered all queries efficiently.”

Helpful Report

Posted 5 years ago

Hi Millie - we're delighted to hear that. We'll be sure to pass your kind comments over to Robyn and hope to work with you soon.

Posted 5 years ago

“I found them very helpful even when I ordered a bit late everything arrived in time with great feedback from our customers.”

Total Merchandise 5 star review on 10th July 2019

Helpful Report

Posted 5 years ago

Hi Michael - brilliant! We're so pleased you're happy with your products and look forward to working with you again soon.

Posted 5 years ago

“Very good service and good quality products.”

Helpful Report

Posted 5 years ago

Great - we're so pleased to hear that! Thank you for the review.

Posted 5 years ago

“Speedy, great quality, great price - highly recommend”

Helpful Report

Posted 5 years ago

Hello Melissa - thanks for the excellent review! We're looking forward to working with you again soon.

Posted 5 years ago

“My experience with the total merchandise staff has been very good. They were profesional, responsive and helpful. There isn't much, if anything at all, that I can recall that needs improvement.”

Helpful Report

Posted 5 years ago

Wow, Kristoffer - thank you so much! What a fantastic review. We hope to work with you again soon.

Posted 5 years ago

“A pleasure to deal with and excellent products.”

Helpful Report

Posted 5 years ago

Thanks for the great review! We hope to work with you again soon.

Posted 5 years ago

“From the start the staff were exceptionally helpful, patient and caring. The finished products were amazingly good and cheaper than anything else we could get. One well known firm told me it was not possible to print the keyrings with our book cover...but these people did it. Promptly delivered. We will be back for more excellent service and products and would recommend this firm highly.”

Helpful Report

Posted 5 years ago

Hi Stella - wow, we're so pleased to read your review! Thanks for the very kind words and we're glad you're delighted with the end product. We look forward to working with you again.

Posted 5 years ago

“Quick and easy re-order of branded umbrellas. Great quality and sensible price.”

Helpful Report

Posted 5 years ago

Fantastic - we're so pleased to hear that. Thanks for the review!

Posted 5 years ago

“EASY TO DEAL WITH QUICK RESPONSE TIMES, AND EXCELLENT END PRODUCT.”

Helpful Report

Posted 5 years ago

Hi Nicola - excellent! Thank you for the great review and we're delighted to hear you're pleased with your products.

Posted 5 years ago

“Professional company with great customer service and delivery times. Products are to a high standard.”

Helpful Report

Posted 5 years ago

Hi Thomas - brilliant, we're so pleased to hear that! We look forward to working with you again soon.

Posted 5 years ago

“Had to find a company that could supply 500 beach balls for a promotion day . Total Merchandise did not let me down and were a pleasure to deal with.”

Helpful Report

Posted 5 years ago

Hi Robert - we're delighted to hear that! Thanks for the excellent review and we look forward to working with you again soon.

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews