Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered badges for a conference. When they arrived the printing on them was so small we ended up throwing them out (our organisation's name was not readable). While technically your staff member did her job and helped with the artwork, if she had just said we might want to consider a bigger size badge we would have spent more money and actually been able to use them. It is hard to judge size via internet files. Very, very disappointed.”

Helpful Report

Posted 7 years ago

“The delivery is prompt and the products are of good quality. I get good customer service as well so Total Merchandise pretty much ticks all the boxes.”

Helpful Report

Posted 7 years ago

“I enjoy working with TM account managers, very professional team”

Helpful Report

Posted 7 years ago

“Couldn't have been better, able to work to a very tight deadline and produced excellent results.”

Helpful Report

Posted 7 years ago

“The pot-it notes and pens order were very good.”

Helpful Report

Posted 7 years ago

“Brilliant service, great product, excellent value”

Helpful Report

Posted 7 years ago

“The service received from Joanne was excellent - very quick responses and the lollipops taste and look fabulous.”

Helpful Report

Posted 7 years ago

“very pleased with order. samples wee sent promptly for us to view and the order was completed within 5 days. The quality of the pens is excellent”

Helpful Report

Posted 7 years ago

“Easy ordering process. You see what you are getting before commiting to buy. Prompt delivery and fantastic communication throughout, kept informed at every stage of the process.”

Helpful Report

Posted 7 years ago

“Having never used TM before I was more than delighted with the service, quality and value for money. Suffice to say I will be placing more orders with them.”

Helpful Report

Posted 7 years ago

“Approachable, fast and effective company to deal with. Had what I wanted when I wanted it. Recommended wholeheartedly.”

Helpful Report

Posted 7 years ago

“very fast and easy”

Helpful Report

Posted 7 years ago

“We ordered some notebooks with our logo on. They look great and we are very happy with them.”

Helpful Report

Posted 7 years ago

“What a fantastic and speedy service! The bookmarks we ordered were brilliant and a perfect reward for our pupils who read 6 books in our Reading challenge. We will definitely be ordering them again next year.”

Helpful Report

Posted 7 years ago

“Product was good although I was short of 3 pens. Holly very helpful.”

Helpful Report

Posted 7 years ago

“We were let down by a different supplier. With an incredibly tight deadline, Total Merchandise worked with us to find a solution to get some freebie items to be printed and delivered in time for a conference. Price was good and products were of good quality, as described. An excellent experience and will use them again.”

Helpful Report

Posted 7 years ago

“quick response to emails and speedy delivery”

Helpful Report

Posted 7 years ago

“Very fast delivery”

Helpful Report

Posted 7 years ago

“Quick and easy to order. Products arrived on time!”

Helpful Report

Posted 7 years ago

“Fast and efficient service”

Helpful Report

Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews