Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was dissapointed with the color on the product I saw online compared to the one I received. I understand that they might differ a bit but not entirely. I ordered red and received orange. On top of this, Total Merchandise informed me that the orange color was in fact a light red. This is probably the worst part of it, because it was not even close to being red and for a company not being able to admit an error is truly worrying - we all make mistakes. So, for some constructive feedback, I would make sure that the document with the product sent to the customer actually contains the same color as the one that will be sent. Perhaps also to make customers more aware of the differences that can occur.”

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Posted 7 years ago

“Quick turnaround. A little pricey for this small quantity.”

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Posted 7 years ago

“Good communication”

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Posted 7 years ago

“Quick and responsive.”

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Posted 7 years ago

“We got items delivered to the office faster than expected. Happy with the job itself as well”

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Posted 7 years ago

“Speedy and quality service.”

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Posted 7 years ago

“Great competitive prices and great customer service! Very happy with my order.”

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Posted 7 years ago

“Very professional outfit who promptly follow up any queries you have and provide a very good product.”

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Posted 7 years ago

“I have used TM for the last two years since opening my new, 'one man' business. I dont have a massive budget but still want quality with any products I send out to clients and good Customer Service is essential for me. With TM I get both. They are competitive and always happy to try and sort out issues or answer queries no matter how daft! I will continue to use them for as long as I continue to receive this service from them. Well done guys!”

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Posted 7 years ago

“Responded quickly, very helpful and received the product within a couple of days.”

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Posted 7 years ago

“Excellent service and very helpful staff. Would definitely recommend.”

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Posted 7 years ago

“Prompt, efficient service and knowledgeable staff. Our logo looks great on the product ordered.”

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Posted 7 years ago

“Consistent contact, any issues or queries responded too quickly with a solution. Great product, and great approach from the team.”

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Posted 7 years ago

“Very quick responses to my endless emails from all staff members, great product at the end.”

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Posted 7 years ago

“They worked with us , were quick to respond and helped us though the silly questions which occur if you do things for the first time.”

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Posted 7 years ago

“Very quick to respond, we had a last minute requirement and this was dealt with speedily and the product arrived on time and was perfect.”

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Posted 7 years ago

“Fantastic customer service, consistently deliver what is expected of them.”

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Posted 7 years ago

“Efficient, communicated every step of the process so I knew how the order was proceeding”

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Posted 7 years ago

“Great process from ordering to delivery. I also liked the personal service, it was great to know who was handling my order. Very quick and good quality merchandise.”

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Posted 7 years ago

“Grand prices. Happy helpful service.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews