Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, easy and arrived on time.”

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Posted 5 years ago

Three ticks, thank you for your review Andrew!

Posted 5 years ago

“The turnover of the bags I ordered was very speedy and our logo printed jute bags was perfect. I was expecting,possibly, print lines or smudging of the print, as it can't be easy to print on a rough surface but none of this occurred on any of the bags. I will certainly use Total Merchandise again and would recommend their service and quality to anyone.”

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Posted 5 years ago

Hi Beryl, Thanks for the review and great to hear we overtook your expectations!

Posted 5 years ago

“Everything from the service to the actual product was great. We had really tight deadlines and Total Merchandise did everything possible to make sure we got our products in time.”

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Posted 5 years ago

Thanks for the review, we look forward to your next order!

Posted 5 years ago

“Great service, had a very tight turnaround but Beth delivered for us. Perfect design and the products when received were just as expected. Perfect for our re-branding launch event and went down a treat. Definitely will be reordering. Thanks Beth!”

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Posted 5 years ago

Thanks for the great review Tony, Beth and all our sales team work really hard to bring our customers a fantastic service. We hope to see you order again soon.

Posted 5 years ago

“Brilliant service from point of enquiry through to delivery. Would definitely recommend Total Merchandise. Great prices, products and customer service.”

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Posted 5 years ago

Thanks for the review Alan - Always great to hear we're supportive throughout the process. We hope to see you order again soon!

Posted 5 years ago

“Excellent service and really helpful, pleasure to deal with :)”

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Posted 5 years ago

“High standard of service throughout and good response rate to any queries.”

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Posted 5 years ago

“I ordered branded notebook and branded pens for my training company www.gravity-training.co.uk. They look absolutely fantastic and were a good price. Very happy with the products and would recommend.”

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Posted 5 years ago

Hi Gilly, Thanks for the review, we're glad we could help!

Posted 5 years ago

“TM were very helpful providing us with required merchandise on a very short lead time. The rocks sweets have been extremely popular!”

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Posted 5 years ago

Thanks Philippa. We love those sweets too!

Posted 5 years ago

“The t-shirts are exactly as I'd hoped. TM did a grand job. Not as easy to set up the initial images as some others (as I'm limited in the graphic formats I can produce), but once done they were quick and efficient, and very good value for money.”

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Posted 5 years ago

Thanks for your review Rory.

Posted 5 years ago

“Very good, quick service, was happy with the final product! Would recommend.”

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Posted 5 years ago

Thanks for your lovely review Mandeep.

Posted 5 years ago

“Great communication and attention to detail, thank you!”

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Posted 5 years ago

Thanks for your review Kotryna!

Posted 5 years ago

“Ordered bottle openers, pens and tote bags from Total Merchandise, extremely happy with the service, the overall finished product and delivery time! Quick and Speedy!”

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Posted 5 years ago

Great product choice Nikki, we hope your customers enjoy your merchandise!

Posted 5 years ago

“Total Merchandise were very efficient and accommodating.”

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Posted 5 years ago

Thanks Courtney - We hope to see you again soon!

Posted 5 years ago

“Excellent service and products. Quick turn around and accurate images on website so that a clear idea of finished products were available. All products of a high quality and logo printing very clear. Many thanks.”

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Posted 5 years ago

Thanks for the Lindsay, don't forget to tag is in your photos @totalmerchandise

Posted 5 years ago

“Really good products, very patient and quick turn around. Thank you very much Laura P!”

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Posted 5 years ago

Thanks for the review, we hope to see you come back for your next order!

Posted 5 years ago

“Chloe was very helpful through our long design process, she gave us multiple mock-ups for us to choose what was best for us. Will definitely consider using this service for our future promotional items.”

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Posted 5 years ago

Thanks for your review Bethany, we look forward to your next order.

Posted 5 years ago

“my badges where made and posted quickly, and the customer service was really helpful with all of my questions would definitely use again”

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Posted 5 years ago

Thanks for your review Nathan, please do tag us in any photos of your badges @totalmerchandise!

Posted 5 years ago

“Good communication, very speedy order! Thank you”

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Posted 5 years ago

“very helpful staff and products arrived quickly and great quality”

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Posted 5 years ago

Great news, thanks for the review Vicki!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews