Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great advice and efficient service. Arrived within our very tight timeframe.”

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Posted 1 year ago

We're so pleased to hear it, Louise! Thanks for the 5* review and we hope to work with you again soon.

Posted 1 year ago

“Second time using them extremely happy”

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Posted 1 year ago

We're so glad to her it, Sue - thank you!

Posted 1 year ago

“Supportive and friendly, would highly recommend as the end product was great at a lower cost compared to competitors. I especially liked that their pricing was fully transparent on their website with no hidden fees.”

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Posted 1 year ago

Hi Joanne - thanks so much for the fantastic feedback! We always strive to be as transparent and upfront as possible with our customers, so are delighted to read this. We look forward to working with you on another order soon.

Posted 1 year ago

“Products and service were excellent”

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Posted 1 year ago

Hi Judith, thanks so much for the amazing review! We look forward to working with you again in the future.

Posted 1 year ago

“Really speedy and helpful service.”

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Posted 1 year ago

Thanks for the great feedback, James - we really appreciate it!

Posted 1 year ago

“Excellent service provided by Total Merchandise, We look forward to working with them again.”

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Posted 1 year ago

We're so glad to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.

Posted 1 year ago

“I am really please with all the products we have received - we will be ordering from here again! Samantha's assistance has been much appreciated and no request was too much”

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Posted 1 year ago

Thanks for the amazing feedback, Charlotte - we're so glad to hear you had a great experience with us and look forward to assisting you with your next order!

Posted 1 year ago

“Fantastic, efficient & helpful service from start to finish and the cheapest prices too.”

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Posted 1 year ago

That's what we love to hear! Thanks for the review, Lisa - we pride ourselves on always offering our customers the best service and lowest prices, so are delighted to read this. We look forward to working with you on another order soon!

Posted 1 year ago

“very helpful and great communication”

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Posted 1 year ago

Thanks for the great feedback, Nicola - we really appreciate it!

Posted 1 year ago

“Excellent service and customer communications. So far two out of two delivered ahead of schedule and looking great. Will definitely use again.”

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Posted 1 year ago

Hi Karen - we're so pleased to hear it! We pride ourselves on the 5* experience we offer our customers, so it's great to read this. We look forward to working with you on another order soon.

Posted 1 year ago

“Efficient, quick turnaround and brilliant quality!”

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Posted 1 year ago

Hi Dawn - we're so pleased to hear it! Thanks for taking the time to review us and we look forward to assisting you with another order of promotional products soon.

Posted 1 year ago

“Very good and quick communication throughout process.”

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Posted 1 year ago

“Product delivered quickly. Excellent quality - Thank you.”

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Posted 1 year ago

Hi Mary - we're so glad to hear it! Thanks for the brilliant feedback and we look forward to working with you again soon.

Posted 1 year ago

“Excellent service and super helpful staff. Thoroughly recommended!”

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Posted 1 year ago

Thanks for the fantastic feedback and the recommendation, John - we really appreciate it! We look forward to assisting you with your next order soon.

Posted 1 year ago

“Good product, good delivery”

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Posted 1 year ago

Thanks for the review, Martyn - we hope to work with you on another order soon!

Posted 1 year ago

“Items have arrived and they are great! Excellent communication, helpful and friendly staff”

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Posted 1 year ago

Thanks for the fantastic feedback, Emily! We really appreciate it and look forward to assisting you with another order soon.

Posted 1 year ago

“Excellent service from ordering through to receiving merchandise. Quality products with clear pricing so know exactly what everything costs from the outset.”

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Posted 1 year ago

We're so glad to hear you were wowed by your TM experience, Angela! We look forward to working with you on another order of promotional products soon.

Posted 1 year ago

“Elizabeth was very responsive and made the experience very easy! We love our tote bags.”

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Posted 1 year ago

Thanks for the amazing feedback, Jessica! We're so glad to hear you had a great experience with us and are pleased with your tote bags, and look forward to working with you on another order in the future.

Posted 1 year ago

“Goods as expected good quality in good time”

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Posted 1 year ago

Thanks for the 5* review, Deirdre - we're so pleased to hear that you were satisfied with your TM experience!

Posted 1 year ago

“great service and brilliant product”

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Posted 1 year ago

We're delighted to hear it - thanks for the 5* feedback, Adrian!

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,020 reviews