Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a few thousand pencils and asked for a really tricky intricate design to go on them. These were produced perfectly, the pencils came sharp and ready, the time was short for delivery and the price was the best I found on the market. Excellent.,”

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Posted 4 years ago

Hi John, thank you for the excellent 5* review! We pride ourselves on our customer service and low prices so it's fantastic to hear that you enjoyed this.

Posted 4 years ago

“Great service and products, as always from the Team, with fast turnaround too.”

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Posted 4 years ago

Hello Clare, thank you for the brilliant 5* review!

Posted 4 years ago

“Great customer service, helping throughout the process of ordering our first promotional goods. Also extreemly speedy service, less than 7 days from approving proofs to delivered products! Thanks Hannah and the team!!!”

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Posted 4 years ago

Hi Michael, thank you for the excellent review! We're so pleased to hear that you enjoyed our usual five-star customer service from Hannah and the rest of the TM team.

Posted 4 years ago

“Total Merchandise provided a great service, at short notice, to provide us with corporate gifts for a social event. Thank you.”

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Posted 4 years ago

Hi Gareth - thanks for the fantastic review. We're delighted to hear we were able to match your deadline and are glad you were pleased with the service you received! We hope to work with you again soon.

Posted 4 years ago

“Excellent products and support. Exceptionally fast turn round of orders and speedy response to enquiries. Excellent design team.”

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Posted 4 years ago

Thank you for the brilliant review, Peter. We hope to work with you again soon.

Posted 4 years ago

“Exactly as I had ordered and hoped for. Very quick, professional painless procedure. Thank you.”

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Posted 4 years ago

Great - that's what we like to hear! Thanks for the 5* review, Karen.

Posted 4 years ago

“Help,quality,service,delivery ...everything you need”

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Posted 4 years ago

Thank you for the fantastic 5* review, John!

Posted 4 years ago

“Delivered on time and very good quality”

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Posted 4 years ago

Hi John - thank you for the amazing review!

Posted 4 years ago

“Excellent & Fast Service”

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Posted 4 years ago

Thanks for the brilliant review, Krisha!

Posted 4 years ago

“I have nothing other than praise for this company. Placed a large order and they were very helpful, especially Tom and Nicky. Every little issue was resolved and they were very pleasant and professional. A great team in my opinion. Would recommend.”

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Posted 4 years ago

Wow, what a wonderful review Debbie. It's great to know that you enjoyed our usual five-star customer service and we hope to work with you again soon.

Posted 4 years ago

“quick, right price, delivered on time and good quality product”

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Posted 4 years ago

Thank you for the brilliant review, Marie!

Posted 4 years ago

“Lovely quality for the money, the committee was very happy”

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Posted 4 years ago

Hi Maria, thanks for the excellent review! We're delighted to hear everyone is happy with the products.

Posted 4 years ago

“Fast, friendly and helpful. The product was super too. Highly recommend.”

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Posted 4 years ago

Hi Rebecca - thank you for the excellent review! It's wonderful to hear that you were happy with the service and your final product.

Posted 4 years ago

“Excellent service, we were kept updated at all times and the goods were delivered earlier than advised deliver date”

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Posted 4 years ago

Thank you for the great review! We're so pleased to hear you enjoyed our usual five-star service.

Posted 4 years ago

“Brilliant customer service, great turnaround”

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Posted 4 years ago

Hi Megan, thank you for the brilliant review!

Posted 4 years ago

“Great customer service and a very helpful member of staff who assisted my order throughout the process.”

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Posted 4 years ago

Thank you for the amazing review! We always strive for five-star customer service so it's great to hear that you enjoyed your experience with us.

Posted 4 years ago

“Excellent service all the way many thanks”

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Posted 4 years ago

Brilliant - that's what we like to hear! Thanks for the 5* review, Azad.

Posted 4 years ago

“I found them helpful, reliable and thankfully not full of sales hype. They meet their obligations and sell quality products.”

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Posted 4 years ago

Hi June, thank you for the brilliant review! We hope to work with you again soon.

Posted 4 years ago

“We have now ordered two different sets of tote bags and both have been supplied quickly and without issue. The support from the team has been good and we will order these again in the future too”

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Posted 4 years ago

Thank you for the amazing review, Paul! We're so pleased to hear you're happy with the bags and our customer service. We look forward to working with you again.

Posted 4 years ago

“Top service. Accurate description of product & reliable delivery times. Will purchase again”

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Posted 4 years ago

Hi Max, thank you for the amazing review! It's wonderful to hear your great feedback and we look forward to working with you again.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews