Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, speedy service and quality items.”

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Posted 5 years ago

Hi Helen - we're so pleased to hear that. Thank you for the great review!

Posted 5 years ago

“Sam and the Team are great for advice support and the quality of the goods are exceptional! We use them every time for our marketing materials!”

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Posted 5 years ago

We're so pleased to hear that, Carol! Thanks for the review and we look forward to working with you again soon.

Posted 5 years ago

“I have ordered a few items from Total Merchandise recently including branded poo bag dispensers which have been well received by my client. I will definitely order from them again in the future. Thanks again.”

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Posted 5 years ago

Thanks for the excellent review, Baljinder - we look forward to working with you again soon!

Posted 5 years ago

“Great service, great product, great price. Thank you Kimberley.”

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Posted 5 years ago

What a great review - thank you, Jane!

Posted 5 years ago

“Very pleased with service and with their attention to detail Thank you”

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Posted 5 years ago

Thanks, Johanna - we hope to work with you again soon!

Posted 5 years ago

“Fast service”

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Posted 5 years ago

Thanks, Charlotte!

Posted 5 years ago

“Total Merchandise has always been great. We always deal with the same person which is helpful. It's always been good quality and arrives on time!”

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Posted 5 years ago

Thanks so much for your positive review, Alice! We look forward to working with you again soon.

Posted 5 years ago

“Great product, arrived on time and in perfect condition!”

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Posted 5 years ago

Hi Victoria - we're so pleased to hear that. Thank you for the review!

Posted 5 years ago

“Product arrived at agreed date, and very good quality!”

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Posted 5 years ago

Thank you for your review Zeeshan

Posted 5 years ago

“Amazing service. We had to keep changing things and dates. But they did everything they could to accommodate us. Absolute wonderful customer service.”

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Posted 5 years ago

Thanks for the review Gavin, we're always happy to help!

Posted 5 years ago

“We ordered some branded notebooks and pens. The product was excellent - really high quality and very competitively price. Lost a star due to problems with delivery, however this seemed like a mix up with the delivery driver and not with Total Merchandise who resolved the matter and quickly refunded the delivery charge as a goodwill gesture 👍”

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Posted 5 years ago

Thanks for leaving us a review Helen, we're sorry to hear about the delivery driver but glad to hear we could help out. We look forward to your next order!

Posted 5 years ago

“T-shirts are very good quality & the print was very bold. Requested t-shirts at short notice & were delivered on time - great service!”

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Posted 5 years ago

Brilliant news. Thanks for the review! Don't forget to tag us in your photos @totalmerchandise

Posted 5 years ago

“I've been ordering our company pens from Total Merchandise for a while now and I can't fault them. The team are great and the process is easy and thorough, definitely would recommend.”

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Posted 5 years ago

Wonderful news, thank you for leaving us a review!

Posted 5 years ago

“Excellent and fast. Cannot fault the customer service and response time from Leah, huge help.”

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Posted 5 years ago

Thank you for leaving us a review Beth, we hope you choose us again soon!

Posted 5 years ago

“As usual, Robyn was very quick with the initial quotes and with helping out when there was an issue. The only reason i didnt give a five star review, was due to delivery mis-communication, although it was resolved and we received the merchandise on time for the NACFB finance show. Many thanks again to Robyn and the team”

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Posted 5 years ago

Thanks for the review Katie, we're glad to hear your issue was resolved in time for the show. We look forward to your next order!

Posted 5 years ago

“The water bottles I ordered were as expected and great quality. Will happily order again.”

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Posted 5 years ago

Great news, we look forward to your next order!

Posted 5 years ago

“Good Customer Service.”

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Posted 5 years ago

Perfect, thanks for leaving us a review!

Posted 5 years ago

“Have used Total Merchandise several times now and have always been happy with the service, product and turnaround times. Well done to Samantha as well for doing a great job.”

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Posted 5 years ago

Thanks for the speedy review Rob - We look forward to your next order!

Posted 5 years ago

“Great products and mostly quick responses from the team who were accommodating with changes.”

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Posted 5 years ago

Thanks for the review, we look forward to your next order!

Posted 5 years ago

“Every time I have used Total Merchandise, I have received excellent service and the products are always delivered and produced well. I would definitely recommend.”

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Posted 5 years ago

Thanks for the recommendation Sam!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews