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Total Merchandise Reviews

4.8 Rating 2,020 Reviews
96 %
of reviewers recommend Total Merchandise
4.8
Based on 2,020 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total Merchandise Reviews
Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

I think Robyn helped tremendously with the order. We had a hiccup but she took control and helped resolve it. Always polite. Will be using them again. T
Helpful Report
Posted 6 years ago
friendly and helpful staff, goods received when stated and looked great
Helpful Report
Posted 6 years ago
From beginning to end, dealing with Total Merchandise was smooth and professional. The pricing is great and so is the quality but, for me, the service was outstanding and I now have a go-to branded merchandising company to deal with which is great.
Helpful Report
Posted 6 years ago
Thanks Nicola for the extremely kind words...much appreciated!
Posted 6 years ago
Meet our requriements & we were happy with the finished product. Speedy delivery & good customer service.
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Posted 6 years ago
Excellent, helpful communication and customer service with updates all through the process and the finished items are great. Thank you!
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Posted 6 years ago
great service, efficient, prompt and good quality items
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Posted 6 years ago
Incredibly helpful and informative staff, able to suggest items for every need. Brilliant care right up until delivery and very fast responses on emails. Defiantly be using again
Helpful Report
Posted 6 years ago
Very happy with the service that I received from Total Merchandise. Good communication via emails and phone calls. Received the goods on the date I was told. Very professional, thank you so much.
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Posted 6 years ago
A massive thank you to Liz, who made sure I received everything I had ordered, even though there was massive waits from my marketing team. Liz also informed me of any issues with orders straight away. Issues such as logos not fitting well or needing to be in a different format. I will definitely be using Total Merchandise again.
Helpful Report
Posted 6 years ago
Fantastic experience dealing with the guys at Total Merchandise. We ordered 250 branded notebooks, they look/feel fantastic and the pricing was really competitive. Leah was very helpful and kept me informed on my order status throughout. Top marks!
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Posted 6 years ago
Thanks Stephen...this is precisely what we strive for. Really appreciate you having taken to time to leave this review, and of course your custom!
Posted 6 years ago
Very happy with the products and the service received
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Posted 6 years ago
Samantha Robbins has been of great help, especially considering we have had quite tight deadlines. I would like to thank her for her patience and understanding, it has been a pleasure placing an order with her. I will be sure to come back to you soon, with more relaxed deadlines this time, I promise!
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Posted 6 years ago
Excellent customer service, good choice of products and good quality. Would recommend to others.
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Posted 6 years ago
Very professional and efficient service and the quality of the post-it notes is excellent.
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Posted 6 years ago
Great support and communication from start to finish. Very happy with our product
Helpful Report
Posted 6 years ago
Excellent service, we arranged to have badges made, discussed design with Total Merchandise who were very helpful. Badges were exactly as we wanted and arrived on time. Will definitley use Total Merchandise again.
Helpful Report
Posted 6 years ago
Thank you Julie!
Posted 6 years ago
Excellent service as always - Liz is aslo efficient at her job. Thank you
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Posted 6 years ago
We recently ordered 500 custom printed Tote bags from Total Merchandise and have not only been impressed by the quality of the product but also the engagement from the team throughout the process. From the initial enquiry, to the design phase and delivery, the company was very pleasant to deal with, not to mention professional and timely in their responses. I will definitely be giving them a call for any future custom merchandise. Eternal Kitchen.
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Posted 6 years ago
Thank you Sanjay...thanks a million for your custom and your time leaving us the reviews!
Posted 6 years ago
Very happy with my order - good communication, good price and and quick delivery. I would use again.
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Posted 6 years ago
Great products, 10/10 for customer service, so helpful! Any requested samples were no problem and delivered at lightening speed. Would definitely recommend Total Merchandise!
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Posted 6 years ago
Thank you Lisa...exactly what we strive for! Thank you for taking time out to leave us a review!
Posted 6 years ago
Total Merchandise is rated 4.8 based on 2,020 reviews