Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,024 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great communication, quick service/delivery and high quality product”

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Posted 3 years ago

Hi Chris, thank you for the amazing review! We hope to work with you again soon.

Posted 3 years ago

“Sam (Samantha Robbins) our account manager is really helpful and super quick to respond to any enquiries- we were delighted with our recent order of embroidered sun hats delivered early and great quality!”

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Posted 3 years ago

Hi Deirdre, thank you for the fantastic review! We're so pleased to hear that you enjoyed our usual five-star service and you're happy with your sun hats. We will make sure your kind feedback is passed onto Sam and the rest of the team.

Posted 3 years ago

“Some items better than others.”

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Posted 3 years ago

Hello, thank you for taking the time to leave your feedback. Your account handler, Amy will be in contact to discuss this and try to resolve any issues you may have.

Posted 3 years ago

“Very impressed with the products and customer service. Will use again.”

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Posted 3 years ago

Thank you for the wonderful feedback Lisa. We look forward to working with you again soon.

Posted 3 years ago

“Flags look great, very pleased with the order.”

Total Merchandise 5 star review on 8th September 2021

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Posted 3 years ago

Hi Rachel, thank you for the fantastic review and for sharing a picture of your flags - they look brilliant!

Posted 3 years ago

“I found Total Merchandise very easy to deal with and they delivered the goods problem free”

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Posted 3 years ago

Thank you for the great review, Deborah!

Posted 3 years ago

“They just work with clients like the old days.... customer service, remember that?”

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Posted 3 years ago

Thanks, Glenn! We're so pleased to hear that you enjoyed your experience with us and we hope to work with you again soon.

Posted 3 years ago

“Fast, efficient service and a good quality product at a reasonable price.”

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Posted 3 years ago

Hello Fraser, thank you for the fantastic review!

Posted 3 years ago

“Excellent communication! Fab quality product too.”

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Posted 3 years ago

Thank you for the fantastic feedback, Jodie!

Posted 3 years ago

“Great product delivered very efficiently”

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Posted 3 years ago

Thanks for the great review!

Posted 3 years ago

“The whole experience from concept, proofs to delivery was excellent. Bekah was absolutely brilliant - it didn't matter how small or big the query I received a prompt answer and solution. An excellent customer experience.”

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Posted 3 years ago

Hi Tony, thank you for the fantastic feedback; we will pass this onto Bekah and the rest of the team. We hope to work with you again soon.

Posted 3 years ago

“Very slick operation. Everything went very smoothly and kept informed every step of the way.”

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Posted 3 years ago

Thank you for the brilliant review!

Posted 3 years ago

“Great, efficient service and extremely helpful throughout the whole process.”

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Posted 3 years ago

Hi Jonathan, thank you for the fantastic review!

Posted 3 years ago

“Excellent service - thank you.”

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Posted 3 years ago

Thanks for the wonderful five-star feedback!

Posted 3 years ago

“Extremely easy to work with, taking into consideration every want and need for our company. It was a pleasure to work with TM, will make sure to consider them for future events!”

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Posted 3 years ago

Thank you for the excellent review! We hope to work with you again in the future.

Posted 3 years ago

“My business needed foam fingers on a quick turn around, after our inquiry we where responded to very quickly and even in our short window they completed our request on time. I cannot recommend enough for their efficiency and fantastic customer service”

Total Merchandise 5 star review on 10th August 2021

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Posted 3 years ago

Thank you for the amazing review, Hayden. And thanks for sharing a pic of your foam fingers, they look great! We're so pleased to hear that you enjoyed your experience with us and we hope to work with you again soon.

Posted 3 years ago

“very helpful”

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Posted 3 years ago

Thanks for the great review, Rosie.

Posted 3 years ago

“Brilliant customer service thank you and very happy with the results”

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Posted 3 years ago

Brilliant, that's what we like to hear! Thanks for the five-star feedback, Sandra.

Posted 3 years ago

“Great service and communicaton”

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Posted 3 years ago

Hi Amy, thank you for the fantastic review!

Posted 3 years ago

“Excellent and helpful service”

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Posted 3 years ago

Thank you for the great review!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,024 reviews