Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent product and very patient customer service!”

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Posted 6 years ago

“Very good services, veryfriendly employees and very good end product”

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Posted 6 years ago

“This was the first time we have used Total Merchandise, We were very happy with the quality of the items and the help from the staff. We would use them again”

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Posted 6 years ago

“They provided an excellent service. The process was clear. Our contact person was very helpful and the bags looked great. They were also delivered on time to a tight deadline. We would certainly use them again and recommend them to others.”

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Posted 6 years ago

“The quality of the mugs we purchased seems good - although as yet they haven't been tested in a 'real world' setting. Holly was very helpful in pulling the order together and in conforming the artwork as we needed it, and everything went to plan on timing. Pricing seemed competitive with other companies. Happy customer.”

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Posted 6 years ago

“They met our very tight deadline with no issues. They also altered our artwork to make it fit on the product free of charge.”

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Posted 6 years ago

“Friendly and efficient staff. Helped me to get deliveries made to multiple locations. Deliveries arrived early and in good condition. Very pleased”

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Posted 6 years ago

“Friendly staff, fast and efficient service”

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Posted 6 years ago

“Total merchandise has executed our order perfectly. Communication and delivery went smoothly. Thanks for the product!”

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Posted 6 years ago

“Beautiful tote bags delivered on time!”

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Posted 6 years ago

“The Total Merchandise team were very friendly and helpful, I had a tight deadline which they were able to stick to. I will certainly use their services in future should the need arise.”

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Posted 6 years ago

“Excellent customer service, great communication, very happy with the product.”

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Posted 6 years ago

“Amazing Service, Fast and really good price.Would definately work with you again in the future”

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Posted 6 years ago

“Great quality prints and really helpful staff.”

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Posted 6 years ago

“responded very quickly to my requests and moved my order along swiftly”

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Posted 6 years ago

“They have a great range of products and their website is clear, and user-friendly. Samples were despatched quickly and were just what we were looking for. Non nonsense quote. Quick turnaround time, but were happy to arrange for courier (additional cost) to make delivery quicker.”

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Posted 6 years ago

“I had great service from Hollie on my initial request I am dyslexic with mental health issues and not computer trained she walked me patiently through every step, she never made me feel silly just supported I was so grateful. Jade then took over my order giving me time, patience, communication and support. Excellent service from these two ladies with a vulnerable customer well done and I cant thank you enough.”

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Posted 6 years ago

“Very good customer service. When a batch of printed bottles weren't 100% we were offered another print run free of charge.”

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Posted 6 years ago

“The all experience was very easy and straight forward and the staff very helpful. We will be back again”

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Posted 6 years ago

“I have been dealing with Holly and Kat while Holly was on leave. Both have been very helpful and have responded to any questions very quickly.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews