Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robyn our account manager is always approachable friendly and replies super quick to email, and samples awaiting quick too, the proofs are perfect, and she understands the time-critical aspects of some of our order”

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Posted 4 years ago

Hi Ben, thank you for the excellent review! We're so pleased to hear that you're happy with the service, we will make sure your kind review is passed onto Robyn.

Posted 4 years ago

“I ordered 9 product types for a total of £5k. I sent a very desctiptive email mid December detailing what the designs were to look like, which logos would go on each product, the base colours of each product and the number of each product. It took over a month from then onwards going back and forth with the sales rep correcting the proofs they sent as they did not pay any attention to what I wanted. In addition to this it took 4 or 5 attemps to get the invoicing details correct on my account, and their online card payment system failed multiple time. The products themselves after most of them finally arrived are good quality and well received by my clientele. However I was promised all items delivered by 30 Jan but it is mid Feb now and I'm still waiting on another delivery coming in 3 weeks. I've never seen such poor communication and client management.”

Helpful Report

Posted 4 years ago

Hi Kris - thank you for taking the time to leave your review, we value all feedback. We have looked into this for you as we wouldn't want any of our customers to feel anything but happy with our service and products. Our sales manager has been in touch to inform you of why you have experienced a delay in one of your orders and we hope you can understand why this has happened.

Posted 4 years ago

“Great quality merchandise and the turn around was really quick. We're especially delighted with the 'syringe' pens which have been very well received at healthcare careers events.”

Total Merchandise 5 star review on 18th February 2020

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Posted 4 years ago

Hi Pippa - thank you for the brilliant review and for sharing the fantastic image of your syringe pens!

Posted 4 years ago

“Always fantastic service and good quality products!”

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Posted 4 years ago

Thanks for the excellent review, Sam!

Posted 4 years ago

“Prompt attention and sharp prices. Found the team happy to help and promptly action any requests.”

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Posted 4 years ago

Hi Ewan, thank you for the brilliant review and we hope to work with you again soon.

Posted 4 years ago

“Total Merchandise are always very prompt to respond to enquiries. Their range of products is great, and they have been really helpful when we have needed a quick turnaround on jobs. They are my go to supplied for promotional goods.”

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Posted 4 years ago

Hi Lucy, thank you for the amazing review. It's wonderful to hear that we're your first choice and you continuously enjoy our usual five-star service and products.

Posted 4 years ago

“Found customer service very helpful. Products arrived quickly and well packaged”

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Posted 4 years ago

Hi Maria, thank you for the excellent review!

Posted 4 years ago

“We are a re-seller so we need prompt response for our cleints, I have placed orders on a couple of occassions recently because I can always rely on the service and quaility of the goods I order for my clients. Customer service is 2nd to none especailly if I have Amy Gavin helping me, she is brilliant she is very quick to come back to me.”

Helpful Report

Posted 4 years ago

Hi Michele - thank you for the amazing review, we couldn't wish for a better review! We will make sure your kind feedback is passed onto Amy and the team.

Posted 4 years ago

“We ordered pens for a recruitment event and couldn't be happier with the customer service and turnaround of the products. Great quality and outstanding service!”

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Posted 4 years ago

Hi Mark, wow what a wonderful review! We're delighted to hear you enjoyed our usual five-star service and you're happy with the pens.

Posted 4 years ago

“excellent turn around of the product and correspondence was excellent”

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Posted 4 years ago

Hi James - thank you for the brilliant review, we're so pleased to hear this and we hope to work with you again soon.

Posted 4 years ago

“We were working to a strict time frame and Total Merchandise did exactly what they said they would. Excellent service.”

Helpful Report

Posted 4 years ago

Thank you for the brilliant review, David! We hope to work with you again soon.

Posted 4 years ago

“The mugs were fantastic. Colouring was exactly as in the artwork sent over, and the quality of the finish was brilliant. The mugs are comfortable to hold with boiling hot water inside, and we had no trouble with lids leaking while drinking. I would highly recommend this product to anyone looking for a good quality corporate travel mug.”

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Posted 4 years ago

Hi Jess, wow what a wonderful review! We're so pleased you're happy with your travel mugs and we hope to work with you again soon.

Posted 4 years ago

“Great service from Total Merchandise, good product at a very good price. Quick delivery and attentive customer service. Thanks.”

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Posted 4 years ago

Thank you for the excellent review, Catherine. We're so pleased to hear you enjoyed our usual five-star service and products.

Posted 4 years ago

“Really easy to use, quick and helpful service and a really quick turnaround.”

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Posted 4 years ago

Thank you for the amazing review, Claire!

Posted 4 years ago

“Good Service”

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Posted 4 years ago

Thank you for the great review, Sharon.

Posted 4 years ago

“Superb customer service and excellent product at a great price I was very happy with the end result and the tote bag has been well received by all my customers”

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Posted 4 years ago

Wow, what a wonderful review Lee! We're delighted to hear you enjoyed our usual five-star service and everyone likes the bags.

Posted 4 years ago

“excellent service from Bekah throughout the process and excellent quality and price of product. Highly recommended”

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Posted 4 years ago

Hello Grant, thank you for the 5* review! We will make sure your review is passed onto Rebekah.

Posted 4 years ago

“very fast with my order and great staff”

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Posted 4 years ago

Hi Jenny, thank you for the excellent review! It's great to hear you enjoyed our usual five-star service.

Posted 4 years ago

“Really good service, professional and quick.”

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Posted 4 years ago

Hi Martyn, thank you for the brilliant review! We're so pleased you enjoyed our usual five-star service.

Posted 4 years ago

“Good quality, rapid execution”

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Posted 4 years ago

Thank you for the great review, Nastya.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews