Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“Great communication, very prompt replies to my endless questions! Finished article is lovely, we're really pleased with it. Thank you.”

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Posted 6 years ago

“Brilliant service. Elizabeth Burrows was very helpful, quick replying to my emails. We used Total Merchandise before and most definitely will be using again in the future.”

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Posted 6 years ago

“I have enjoyed working with TotalMerchandise for several years now and they have provided excellent service and quality goods. They have been consistently professional, competent and helpful and I am happy to recommend them.”

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Posted 6 years ago

“We ordered two different items for our club, both were excellent quality and order arrived on time. Very pleased with service and products.”

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Posted 6 years ago

“they delivered to Spain and this made me happy”

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Posted 6 years ago

“Very helpful staff with good interaction by email. Fast and detailed responses. Quick delivery of order.”

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Posted 6 years ago

“I received very good service online. Prompt replies and effective. They sent me a sample so I could look at the quality of the product. Price and delivery were as quoted and on time.”

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Posted 6 years ago

“Great customer service and very happy with the product.”

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Posted 6 years ago

“The item was produced quickly and delivered on time.”

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Posted 6 years ago

“Great service from Amy and Sekanit at Total Merchandise. I kept having to change my designs and they were very patient and delivered at short notice. I would happily use them again for further events. Thanks!”

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Posted 6 years ago

“I was delighted with the customised Tote bags Total Merchandise produced for our client. Our contact kept me informed throughout the process, and they delivered to the tight deadline we set. I would use them again.”

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Posted 6 years ago

“Good service and lovely final product that came quickly, even with the snow! Some confusion with lead times, but after that was resolved, everything went very smoothly.”

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Posted 6 years ago

“Great service throughout from start to finish. Thank you for making the process easy!”

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Posted 6 years ago

“Very pleased with the friendly and prompt service. We are a small voluntary organisation and were not spending a lot. It that made no difference to the quality of the service that we received. We are also really delighted with the finished product. Far better than the online pictures led one to believe. So yes, very happy and would highly recommend Total Merchandise”

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Posted 6 years ago

“quick service, and we got what we wanted with the minimum of fuss”

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Posted 6 years ago

“Efficient, fast response, good lead time on products and a company you can always count on.”

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Posted 6 years ago

“Always a very quick response to queries and orders delivered speedily. Friendly and helpful staff.”

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Posted 6 years ago

“From start to finish, all went really smooth, fast and very efficient. The sales team are polite and helpful.”

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Posted 6 years ago

“very efficient and helpful throughout the process”

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Posted 6 years ago

“Holly , was extremely professional and helpful”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews