Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish - will use again”

Helpful Report

Posted 3 years ago

Thank you for the brilliant review Jacqui. We look forward to working with you again soon.

Posted 3 years ago

“Purchased a number of branded notebooks across a variety of colours. Excellent communication from Amy and very pleased with the final results which arrived promptly.”

Total Merchandise 5 star review on 15th June 2021

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Posted 3 years ago

Wow, what a wonderful picture and review - your notebooks look fantastic! Thank you, Craig. We hope to work with you again soon.

Posted 3 years ago

“Quality products with excellent prices and quick service.”

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Posted 3 years ago

Hello Leander, thanks for the excellent review!

Posted 3 years ago

“face masks arrived as ordered and on time”

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Posted 3 years ago

Thank you for the brilliant review, Chris.

Posted 3 years ago

“Once again excellent customer service and merchandise from Total Merchandise-Liz was really helpful with all of my random enquiries and customisation, Amy also ensured we had all of the items delivered early ready for a trip away.”

Total Merchandise 5 star review on 8th June 2021

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Posted 3 years ago

Hi Tina, thank you for the amazing feedback and for sharing a picture of your finished items - they look great! We will be sure to pass this onto Liz, Amy and the rest of the team.

Posted 3 years ago

“Despite a lot of delay from our end, they were nothing but patient and helpful. The product is exactly what we needed and very good quality. The image on it clear and well made. Very satisfied”

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Posted 3 years ago

Thank you for the fantastic five-star review. We're so pleased to hear that you enjoyed your experience with us and you're happy with the final product.

Posted 3 years ago

“Friendly communication, great product.”

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Posted 3 years ago

Hi Monica, thanks for the wonderful feedback!

Posted 3 years ago

“I contacted Holly about some coasters, and at the time I was not quite sure what we needed, she came up with a suggested range which fitted our needs completely.”

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Posted 3 years ago

Brilliant, that's what we like to hear! Thank you for the excellent review, Brian.

Posted 3 years ago

“Good all round service and products”

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Posted 3 years ago

Thank you for the great review!

Posted 3 years ago

“Very helpful customer service. Great product delivered on time. Would definitely recommend.”

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Posted 3 years ago

Hello Ken, thanks for the wonderful feedback and recommendation.

Posted 3 years ago

“Great, fast, effective! Lovely products &will be ordering again”

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Posted 3 years ago

Thanks for the brilliant review, Zoe! We look forward to working with you again soon.

Posted 3 years ago

“Malcolm&TheMagpies2020 is a low budget indie film made during the lockdown, the idea was to cheer people up and give them a giggle. Total Merchandise has allowed us to get noticed and offer a product to our followers and fans.”

Total Merchandise 5 star review on 25th May 2021

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Posted 3 years ago

Thank you for the fantastic five-star feedback, Philip! It's great to hear that you enjoyed your experience with us and both you and your followers are happy with the products.

Posted 3 years ago

“Easy to order, well-priced, delivered on promised delivery date. We’ll be back!”

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Posted 3 years ago

Hi Nick, thank you for the wonderful review and for sharing the image of your coasters - they look great!

Posted 3 years ago

“Great service and quick turn around time. The bags were exactly what we needed and the team was really helpful at editing our design.”

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Posted 3 years ago

Thank you for the fantastic five-star review!

Posted 3 years ago

“We received an excellent service from Total Merchandise. Professional, efficient, informative and kept us up to date with our order details. The products we chose were excellent and the design was just what we asked for. I would definitely recommend Total Merchandise.”

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Posted 3 years ago

Hello Julia - fantastic, that's what we like to hear! Thanks for the great feedback and recommendation, we hope to work with you again in the future.

Posted 3 years ago

“Great service, quick delivery and very easy to order and get processed.”

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Posted 3 years ago

Thanks for the excellent feedback and five-star review!

Posted 3 years ago

“Excellent service with creating the design and the quality of the item was really good. The items were not delivered on the date specified and came a day late which was frustrating.”

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Posted 3 years ago

Thank you for the five-star review! We're very sorry to hear about the delay in delivery, we're looking into this for you and your account handler, Rebekah will be in touch.

Posted 3 years ago

“Great service, quality product and easy communication.”

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Posted 3 years ago

Hi Joanne, thanks for the fantastic review!

Posted 3 years ago

“Lovely bags and great customers service!”

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Posted 3 years ago

Thank you for the brilliant review, Sol!

Posted 3 years ago

“Great service as always”

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Posted 3 years ago

Thanks for the excellent review, Joy!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews