Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“Lovely branded notebooks, great quality, more than expected given the cheap price. Recommended.”

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Posted 6 years ago

“Bit dissapointed that the order i placed for both mugs and golf balls were delayed due to lack of stock! and this info was not passed on until the order was raised? However! When the goods did come they were of good quality and as described on the website. The communication between Total Merchandise and myself was good in respect of getting the correct wording and placement on the goods, They also kept me informed of the new delivery schedule, in all i would use again but make allowance for delays.”

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Posted 6 years ago

Hi Ian, and thanks for your review. We are REALLY sorry we messed up on this occasion. As you say, there was an upstream issue with stock and we often aren't told of these by our suppliers until such time that we raise a new order with them. It's quite unusual for it to happen at all, but we are nevertheless extremely sorry that it happened to you.

Posted 6 years ago

“Excellent service and product was outstanding”

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Posted 6 years ago

“Fantastic from start to finish. Super responsive and a pleasure to deal with. Very pleased with end product and delivered ahead of schedule”

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Posted 6 years ago

“I was so impressed with the service from Total Merchandise! They pulled out all the stops to get our order processed within a short timescale. Samantha kept me informed throughout by phone and email and was really pleasant and professional. Sidney in accounts was great too. Our branded merchandise looked fantastic and went down really well at an important presentation. Would completely recommend Total Merchandise.”

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Posted 6 years ago

Thank you Susan for the very kind words. We've made sure that both members of staff have been made aware of them.

Posted 6 years ago

“Liz Burrows was really helpful and really reactive. The goods were delivered in time and are of good quality. I would recommand Total Merchandise in furutre.”

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Posted 6 years ago

“The service that we received from start to finish was excellent answered all our queries straight away offered solutions this was a 5* service would certainly recommend.”

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Posted 6 years ago

“I ordered these bags as a fundraiser for our small Highland Games and we have had lots of sales so far. We are delighted with them and would also like to say how helpful Laura was with everything. Good service and good quality bags. Thank you”

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Posted 6 years ago

“Was not delivered on time, poor quality.”

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Posted 6 years ago

Hello Sir, We are really sorry to hear that the goods were not delivered on time and you are not happy with the quality. I have looked into this for you with our Sales Team and can see that we sent you an art proof to approve on the 13th which was changed and then not approved by you until the 18th, this will delay the order in the print queue I am afraid and I believe you were notified of this. Regarding the quality of the goods, could you please let me know what the issue is so that I can look into it as this is one of our best selling lines. Many thanks, The TM Management Team.

Posted 6 years ago

“Prices were good but I found the staff very unhelpful. They were slow to respond and didn't provide all requested information, so I ended up having to rush decisions and didn't have any opportunity to tweak the design. As a result the text on our pens is much smaller than ideal. I will try elsewhere next time, looking for good customer service as a priority.”

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Posted 6 years ago

“Really great products and great communication from all of the team members that we dealt with. Would highly recommend!”

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Posted 6 years ago

“We have recently set up a patient advocacy group and your staff helped us tremendously well with sorting a few items to sell to raise money. They had patience and were always polite even though we kept asking questions and altering proofs. Thank you”

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Posted 6 years ago

“Re Bespoke Oyster Wallets. Excellent service and product. Totally satisfied all round”

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Posted 6 years ago

“On time, good customer service!”

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Posted 6 years ago

“Quick delivery and service”

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Posted 6 years ago

“Sales order process took over a week. Passed from one account manager to another and requirements getting mixed up. No willingness to secure new business or flexibility in ordering. Lack of comms. I had to continuously chase for updates.”

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Posted 6 years ago

“Great service, quick responses and delivered when required. Highly recommend.”

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Posted 6 years ago

“Very good service and great communication with Leah Jamieson, she was quick at replies and very helpful. I was just told the products have to be delivered to the address on where the payment card was registered which gave us a delay and we missed an exhibition.. When dealing with big companies, sometimes you have to be flexible...”

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Posted 6 years ago

“No problems”

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Posted 6 years ago

“Merchandise turned up in time for the event that we needed it for but only because I had to keep chasing up the artwork etc as despite an email advising that the artwork would be with us within 48 hours when I returned form leave a week later we had still not received it. I also had to chase my initial quotes as only received one and not the 2 requested. When I decided to place an order I emailed yourselves and attached an official order which had the relevant details on of what we had ordered and delivery address but I still continued to get emails asking for confirmation of information that was on the PO which leads me to believe that this was not even looked at! Quality of product appears to be OK and I am happy with the print quality as well.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews