Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service (Samantha was extremely professional and helpful), goods all delivered in a perfect state, exactly as ordered. TM managed to deliver my order in a short time span to accomodate my dates of travel, and did it all very professionally.”

Helpful Report

Posted 6 years ago

“Very responsive team”

Helpful Report

Posted 6 years ago

“Fast and efficient delivery, great quality and presentation. Communication could be so much better and more efficient.. there is no sense of urgency..”

Helpful Report

Posted 6 years ago

“Really helpful team who were quick to respond to what we needed with a quick turnaround. Products were great and arrived when expected with no issues.”

Helpful Report

Posted 6 years ago

“Good quality and great service.”

Helpful Report

Posted 6 years ago

“Delivered on time”

Helpful Report

Posted 6 years ago

“The keyrings were an excellent quality and displayed the company logo well”

Helpful Report

Posted 6 years ago

“Great and quick customer service. Very happy with our branded umbrellas. Thanks to Total Merchandise.”

Helpful Report

Posted 6 years ago

“Great products at a great price. Thanks!”

Helpful Report

Posted 6 years ago

“From the start to the delivery of our goods, we were kept informed of each step. This made it so much easier for us to keep a trace. Laura Pengelly was our contact and she ensured that nothing was done until we had approved it. Delivery was so quick. The Head Teacher thinks the poncho's are fantastic! Well done to all involved!”

Helpful Report

Posted 6 years ago

“The Bianco Multi Function Clock was very nice and the end product was exactly as indicated in the advert. Would highly recommend Thank you very much.”

Helpful Report

Posted 6 years ago

“TM ensured that the products that were sent to us were of top quality and to a high standard. Great customer service and communications.”

Helpful Report

Posted 6 years ago

“Excellent service- managed to rush through an order for me in a shorter time frame than quoted and delivered a day earlier than expected. Would definitely use again”

Helpful Report

Posted 6 years ago

“Competitive price, good communication, good product and very quick delivery.”

Helpful Report

Posted 6 years ago

“Very efficient service. Notified in advance when order would be delivered and delivery date met. First time customer but will contacting Total Merchandise again for any other items.”

Helpful Report

Posted 6 years ago

“We ordered our branded coffee mugs a bit late and the team managed to have the order delivered and looking PERFECT on time. Thank you Liz for your amazing customer service. Products highly recommended.”

Helpful Report

Posted 6 years ago

“The team were happy to help me make modifications to my order and the finished product is exactly what we were looking for. Would recommend.”

Helpful Report

Posted 6 years ago

“Prompt and efficient response to email queries and fast turn around.”

Helpful Report

Posted 6 years ago

“Thanks to Joanna, we had an order of sashes delivered in a very short time. Despite short notice, TM went out of their way to make sure we had the sashes on time. Thank you.”

Helpful Report

Posted 6 years ago

“Excellent Company to do business with, prompt deliveries and staff are both helpful & courteous,”

Helpful Report

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews