Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and quality products received.”

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Posted 5 years ago

Thank you for the review, we're really pleased you enjoyed your experience with us!

Posted 5 years ago

“We've used total merchandise on several occasions now and always found the people really helpful and the products very good!”

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Posted 5 years ago

Thanks for leaving us a review Alan. We look forward to your next repeat order!

Posted 5 years ago

“quick communication and delivery. i am pleased with the quality of the items ordered.”

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Posted 5 years ago

Thanks for the review, we hope to see you order with us again!

Posted 5 years ago

“Kimberley has been very efficient, helpful and polite. She went out of her way to get everything to us last minute and nothing was too much trouble! Thank you Kimberley O'Doherty!”

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Posted 5 years ago

Thanks so much for the review Hannah it's always nice when we can shout out a particular member of staff!

Posted 5 years ago

“The pens came a few days later than promised - had to hurry them up on the order. But they look great.”

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Posted 5 years ago

We're really sorry to hear your pens were later than expected, this is very unusual and we apologise for the inconvenience. Glad to hear they look fantastic.

Posted 5 years ago

“We were very happy with our purchases, the feedback we had was brilliant. Thank you”

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Posted 5 years ago

Thanks for leaving us a review Kayleigh, it's really appreciated. Great to hear your products were well received!

Posted 5 years ago

“Excellent service and good quality products.”

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Posted 5 years ago

Thanks for taking the time to leave us a review Julie, we hope to see you choose us as your promotional product supplier again soon.

Posted 5 years ago

“Ordered pens & lanyards with our Logo. Very easy to deal with and pleased with the products. Would recommend this Company.”

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Posted 5 years ago

Thanks for the review Graham, we look forward to your next order!

Posted 5 years ago

“Very responsive and a quick turn around”

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Posted 5 years ago

That's great, thanks for the review Julia!

Posted 5 years ago

“We needed some personalised lanyards. Website had good information, we were able to contact them directly and get artwork and delivery was on time and exactly what we needed.”

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Posted 5 years ago

“The working relationship with Tatiana and Total Merchandise has been exceptional. We have being working on a personalised merchandising campaign which we hope to extend into a continuing programme for our hotel guests. The products arrived on the agreed day and in good condition Thank you Tatiana and TM.”

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Posted 5 years ago

Thank you for your kind words Gavin, we look forward to continuing to help in the future.

Posted 5 years ago

“nice finishing of products.”

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Posted 5 years ago

Thanks for taking time out to review us Daniel!

Posted 5 years ago

“My only issue with the recent order I placed with you is related to invoicing. Your invoice was raised when you received my order, and not when you delivered the goods to us. Consequently when we received the goods on the due date shown on my order, you were immediately chasing for payment. We effectively had no credit terms as a result. I think that you should raise your invoices when you deliver the goods, in line with every other supplier that I deal with. All other aspects of the transaction were handled very professionally.”

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Posted 5 years ago

“Total Merchandise level of service and products is perfect for our print buying requirements – looking forward to maintaining our relationship in the future!”

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Posted 5 years ago

We look forward to maintaining our relationship in the future too! Thanks for the review.

Posted 5 years ago

“fast response and good quality product. quick completion and delivery too”

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Posted 5 years ago

“Excellent communication throughout the whole ordering process up to final delivery. Goods all arrived on the dates expected and well packaged.”

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Posted 5 years ago

Thanks for taking the time to leave us a review Sacha. We look forward to your next order!

Posted 5 years ago

“I recently made a purchase, which I needed expedited quickly. The communication was excellent and I was promptly given all the information I needed to get the order processed in time. I was really pleased with the quality of the merchandise also. I wouldn't hesitate to recommend them or use them again.”

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Posted 5 years ago

Thanks for the review Nasreen, so glad we could help with your quick turnaround!

Posted 5 years ago

“Hi team, I really loved your professionalism. You were efficient and gave me exactly what I needed - in time. I look forward to working with you in future.”

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Posted 5 years ago

Hi Florence, It's always great to hear our team were able to bring you an efficient service. We look forward to next time!

Posted 5 years ago

“Outstanding customer service, Kimberley O'Doherty was fantastic sharing her expertise on Artwork set up and Colour process for production. to ensure the product arrived as we imagined it. Kimberly was also most helpful with meeting a short deadline at late notice. We will certainly use Total Merchandise again. Jordan. Blue Orange Signs.”

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Posted 5 years ago

Thanks for the review Jordan, we're always happy to help any way we can! Enjoy your products and we look forward to your next order.

Posted 5 years ago

“Excellent service & amazing top quality product. Our branding looks fantastic, we couldn't be happier - we've ordered more since and different styles! Thanks Samantha for all your friendly and professional help! So pleased I found this company, we will be back for more! :)”

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Posted 5 years ago

Hi Farrah, Thanks for leaving such a lovely review. We look forward to your next order!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews