Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“Total Merchandise made the whole experience of choosing products, uploading our logo and ordering process so simple to navigate, they provided examples of finished items if wanted and the all four products were created, shipped and recieved within a couple of weeks. Amazing speed and value for money. Will definitely be going back to them for future events needs.”

Helpful Report

Posted 7 months ago

Hi Patricia - thanks so much for the amazing feedback! We're delighted to read your comments and are so glad to hear that you found the experience of working with us straightforward. We're really pleased to hear that you were happy with your finished products and look forward to working with you on another order soon.

Posted 7 months ago

“Very helpful team and quick turn around.”

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Posted 7 months ago

We're so pleased to hear it - thanks for the fantastic 5* feedback!

Posted 7 months ago

“Excellent customer service and great product. Would recommend and use again.”

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Posted 7 months ago

Thanks for the amazing review, Juliane - we're so pleased to hear it! We look forward to working with you on another order soon.

Posted 7 months ago

“We found the staff at Total Merchandise to be very helpful and professional. The quality of their product is great. We would highly recommend using Total Merchandise.”

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Posted 7 months ago

We're so pleased to hear it, Mandy! Thanks for the 5* feedback and the recommendation - we look forward to assisting you with another order soon.

Posted 7 months ago

“Quick service, great custiomer care from Elizabeth”

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Posted 7 months ago

We're delighted to hear it! Thanks for the 5* feedback, Vinny - we look forward to working with you again soon.

Posted 7 months ago

“Great service! I have reordered these pens several times now and the servcice is always helpful and speedy. The pens are great quality too - even this new recycled version!”

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Posted 8 months ago

Hi Jenny - thank you so much for sharing! We're so glad to hear that you were happy with your finished recycled pens and the service you received. We always love seeing our customers' finished products, so thanks for taking the time to upload an image to your review as well.

Posted 8 months ago

“I've been using Total Merchandise for the past four years and have always had a positive experience with the account managers. I've worked with both Poppy and Hannah and both have been a big help with any of the orders I've had.”

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Posted 8 months ago

We're so pleased to read this - we always aim to go above and beyond for our customers, and it sounds like Poppy and Hannah have done exactly that. Thanks for the fantastic 5* feedback, Margaret - we look forward to assisting you with another promotional merchandise order soon.

Posted 8 months ago

“Highly recommend, very quick service and advise. Website is easy to use.”

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Posted 8 months ago

Hi Luke - we're so pleased to hear it! Thanks for the fantastic 5* review and we look forward to assisting you with another order soon.

Posted 8 months ago

“The team at Total Merchandise, we extremely efficient with their responses and making amendments, as requested. Our notebooks are fantastic, brilliant quailty, they llok very professional and the way they look/feel make it obvious that they are recycled!”

Helpful Report

Posted 8 months ago

Hi Abbie-Jo - your recycled notebooks look amazing! We're delighted to hear that you're pleased with your products and the service you received, and thanks also for taking the time to share the photo as well. We look forward to assisting you with another order soon.

Posted 8 months ago

“Straight forward, fast, easy to use service. Great staff.”

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Posted 8 months ago

Hi Lorraine, thanks so much for the 5* review! We're delighted to hear you had a great experience with us and look forward to working with you on another order soon.

Posted 8 months ago

“The Total Merchandise team are very knowledgable and helpful. They provided all the assistance required to produce and deliver promotional merchandise in a timely manner.”

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Posted 8 months ago

Hi David, thanks for the fantastic feedback! We're so glad to read this and look forward to helping you with another order of promotional products soon.

Posted 8 months ago

“Outstanding service. We've been a customer to Total Mercandise for a long time and they always deliver amazing outcome. It's a pleasure working with them. - JJ”

Helpful Report

Posted 9 months ago

Hi JJ - thanks so much for the amazing feedback! We always aim to offer our customers a consistently excellent experience, so are delighted to read this. We look forward to working with you on another order soon.

Posted 9 months ago

“Good prices, friendly team who are easy to deal with and quick to respond.”

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Posted 9 months ago

We're so glad to hear it! Thanks for the 5* feedback, Coralie - we look forward to assisting you with another merchandise order soon.

Posted 9 months ago

“Very smooth and quick delivery!”

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Posted 9 months ago

We're so glad to hear it! Thanks for the feedback, Michelle - we look forward to working with you again soon.

Posted 9 months ago

“Placed order and was kept up to date all the way through.”

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Posted 9 months ago

We're so pleased to hear it! Thanks for the review and we hope to work together again soon.

Posted 9 months ago

“Excellent service, speedy delivery”

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Posted 9 months ago

Hi Mark - we're delighted to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.

Posted 9 months ago

“Excellent customer service and fast delivery service”

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Posted 9 months ago

Thanks for the 5* feedback, Louis - we hope to work with you on another order soon!

Posted 9 months ago

“Great Custumer service and very fast delivery”

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Posted 10 months ago

Hi Sara, thanks for the fantastic review! We look forward to working with you again soon.

Posted 10 months ago

“I have purchased from you guys before and had a much better experience than this time. I struggled with how there was always what seemed to be a different person picking up my order, asking for things to be changed and sending proofs. I felt like this led to delays in my order being completed, as I had already explained to someone prior on the phone and it led to confusion. I also wasn't told when speaking to the sales advisors prior to Christmas that you would be closing your offices at 3pm. This led to me not being able to contact anyone until 02nd Jan. It would have been courteous to let me know this and the duration of time that you would be closed, this led to a delay in my order.”

Helpful Report

Posted 10 months ago

Hi Georgina - thanks for your email and we're sorry to hear about the frustrations you had. We know that our customer service manager has now been in touch and you've been allocated an account manager for future orders. We hope very much to work with you again soon and get a chance to offer you our usual 5* service.

Posted 10 months ago

“Good quality items and excellent prices. Definitelt recommended, I use them a lot.”

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Posted 10 months ago

Total Merchandise is rated 4.8 based on 2,020 reviews