Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Good communication, reasonable prices and prompt delivery. No complaints. Products seem to be good qualty.”

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Posted 7 years ago

“Great communication. Sam was very efficient and made the process very simple and uncomplicated. Prompt delivery and good quality bag and print. thank you BN5 magazine.”

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Posted 7 years ago

“I found the help and advise and the lead time great The information that I required was dealt with in an efficient and friendly manner and any questions asked were answered very timely”

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Posted 7 years ago

“Very helpful and patient staff. Fair prices, good quality goods, fast delivery.”

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Posted 7 years ago

“Very easy to work with and great end product.”

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Posted 7 years ago

“Extremely pleased with the notebooks we ordered with our logo on the cover.”

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Posted 7 years ago

“Delighted with the quality and speed of service and the high quality of the products of the Pin Badges and Trolley Coins”

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Posted 7 years ago

“The quality of the two products we ordered was very good, and so was the price. The service was very poor though. They had to keep resending their order confirmations and proofs through as they didn't seem to be actually reading our requirement (we didn't change anything on our order the whole time, they just didn't seem to take on board what we had typed into their own form). We had to keep chasing by phone and email, throughout the whole process, to get the order actually sorted out, and not once did they take the initiative to communicate with us first - always us having to chase and prompt them. When the order became urgent, they forgot to place it for 3 whole days until we phoned and emailed to remind them. Luckily we got the products just in time, on the day of our event. Unnecessary stress, wouldn't see the point in dealing with them again.”

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Posted 7 years ago

“Total merchandise was fantastic from start to finish! I dealt with Kelly who was brilliant and so helpful! Price was very good and couldn't recommend TM anymore! I would definitely use them again!!:)”

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Posted 7 years ago

“Kelly was very helpful in working out with what I wanted. Quick service which is what I needed as I thought I'd left it late to make up the personal key rings I wanted.”

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Posted 7 years ago

“We had a tight deadline, Total Merchandise went out the way to ensure that merchandise was printed and delivered in time for our conference.”

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Posted 7 years ago

“Merchandise arrived before few days before deadline, very kind responses through email and great quality! :D”

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Posted 7 years ago

“Very responsive and helpful. Guided me and updated me throughout. A fast, efficient service that is good value for money.”

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Posted 7 years ago

“Helpful, friendly and efficient service.”

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Posted 7 years ago

“Excellent service. 72 hour turn around on their express items. Very good quality and reasonably priced. Would def recommend.”

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Posted 7 years ago

“Excellent service, quick and efficient.”

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Posted 7 years ago

“A very easy process from start to finish and all my questions answered quickly throughout. The fidget spinners were a perfect giveaway and were extremely popular, resulting many more visitors to our stand and a perfect networking opportunity. We certainly got people talking thanks to Total Merchandise!”

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Posted 7 years ago

“Total Merchandise provided a swift and efficient service. Although we were on a tight deadline, our order went through without any issues and the products we received were excellent.”

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Posted 7 years ago

“Very helpful, competitively priced, great service, good product and arrived when expected - good job all round thank you.”

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Posted 7 years ago

“The staff at Total merchandise is excellent, courteous, attentive and collaborative. The garments are of very good quality and so are the nylon drawstrings bags. Fast delivery.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews