Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“Very efficient service and very helpful.”

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Posted 7 years ago

“Liz Burrows is excellent. Very communicative and professional. High quality products. Fast delivery.”

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Posted 7 years ago

“They worked extremely hard to achieve a tight deadline for us and we were delighted with the products. Well done TM team.”

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Posted 7 years ago

“Total Merchandise worked very efficiently and fast with my order, which was something that we were slightly worried about going into this project, as lead times can often be very high with giveaways. I also found the pricing very good, one of the cheapest that I could find at such a quality. The only thing I had trouble with was when the giveaways arrived 26 of them weren't correctly packed, although once I brought this issue up to Samantha Robbins, whom i've been liasing with throughout this project, was straight on the case and got this issue rectified. All in all very good, printing of the logo slightly bad quality but still a great product and company.”

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Posted 7 years ago

“Great communication from the team during the proof approval stage and follow ups to make sure we have safely received the goods before our planned events. I've used total merchandise numerous times now over the past couple years and I'm very happy with the level of service and attention to detail.”

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Posted 7 years ago

“I'm really pleased with the service provided by Total Merchandise. They have been able to deliver my order before the lead time. I highly recommend this company.”

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Posted 7 years ago

“Extremely helpful customer service and the products were great :-)”

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Posted 7 years ago

“Quick updates and order process.”

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Posted 7 years ago

“They are really quirky and a unique freebie! They have been very popular and we would be happy to order them again.”

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Posted 7 years ago

“Quick easy service, good delivery times, reasonable prices.”

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Posted 7 years ago

“Initially I had the feeling I was in best hands. But there were so many people to relate with on thesame order, / many emails regarding invoices etc. Consequently, details were lost in trails and had to be repeated over and over again. Surprised that not much effort/ initiative went into helping to get a very descent artwork. I praise you for neat printing & sending order on time !”

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Posted 7 years ago

“Great quality, great service and great choice of product”

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Posted 7 years ago

“Total Merchandise were efficient and communicated well, promptly answering all our questions. Our order was delivered on time and the items were exactly as we expected. Crying Out Loud (Contemporary circus producers)”

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Posted 7 years ago

“They delivered exactly what we asked for and on time”

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Posted 7 years ago

“Speedy delivery and in line with their estimated time of arrival.”

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Posted 7 years ago

“Perfect from start to finish!”

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Posted 7 years ago

“Although the postage was rather high it paid off- my goods were delivered in less than 24 hours. Exemplary service, thoroughly endorse.”

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Posted 7 years ago

“Great products at a great price”

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Posted 7 years ago

“I was on a very tight timescale to deliver and Joanna was brilliant at trying hard to hit our delivery schedule and also researching an alternative option if it was need to fall back on it. Excellent customer service throughout and my client was very happy with the product, which they received on time for their event. I will certainly be recommending and using Total Merchandise again. Thank you!”

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Posted 7 years ago

“The product quality was all right, but customer service was quite poor.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews