Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with service and products. Emails consistently answered promptly and efficiently”

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Posted 5 years ago

Wonderful to hear, thanks for the review Matthew.

Posted 5 years ago

“I've used Total Merchandise for many years now, always helpful with queries and product information. Fast proofs and setup along with quick delivery of orders at all times, highly recommended.”

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Posted 5 years ago

Thanks for the review Ross, we hope to continue to see you return for many years to come!

Posted 5 years ago

“I love the bags and thank you for great service!”

Total Merchandise 5 star review on 17th April 2019

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Posted 5 years ago

Thanks for the review and the photo Judy!

Posted 5 years ago

“Product designed, produced and received speedily and without fuss. Very pleased with the final product which was also very competitively priced.”

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Posted 5 years ago

Hi Tony, Thanks for the review, we look forward to your next order!

Posted 5 years ago

“great service, quick turn around on both pricing and products, our account manager Kimberley O'Doherty our Sales Executive is brilliant. quick response and delivery.”

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Posted 5 years ago

Thanks for the review Aisling, Kim will be delighted with her shout-out!

Posted 5 years ago

“So far with sample its been good. Still waiting for my main delivery, so cant really comment on that as yet.”

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Posted 5 years ago

“From placing the order with a lovely lady called Leah who was very helpful, to delivery 5 days very quick and friendly service”

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Posted 5 years ago

“Great competitive pricing, very quick response in terms of quotations, extremely fast delivery & our merchandise looks fantastic!”

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Posted 5 years ago

Thanks for the review Paul, we look forward to working with you again soon!

Posted 5 years ago

“Helpful staff, quick delivery and quality goods - used Total Merchandise for many years and plan to for the following years”

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Posted 5 years ago

What a lovely review Mark, thanks for being a loyal customer.

Posted 5 years ago

“Easy to order, quick communication and a wide range of products. I always go to Total Merchandise first for promotional goods.”

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Posted 5 years ago

“A few problems with proofs not showing information”

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Posted 5 years ago

“Great choice of products, Travel Thermal Mugs, very helpful staff. Quick communications. Would recommend.”

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Posted 5 years ago

Thanks for the review Karen, enjoy your mugs!

Posted 5 years ago

“Good quality, fast delivery, really happy”

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Posted 5 years ago

Great feedback - thank you!

Posted 5 years ago

“Excellent customer service! And lots of patients with all my initial queries”

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Posted 5 years ago

Hi Michael, Always happy to help with any queries. Thanks for leaving us a review!

Posted 5 years ago

“Thank you for the order. Exactly as we wanted and a smooth process.”

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Posted 5 years ago

Thanks for the review, we hope to help you with your promotional merchandise again soon!

Posted 5 years ago

“Swift and professional service, good product!”

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Posted 5 years ago

Thank you for the review, we hope to see you shop with us again soon!

Posted 5 years ago

“We were Very happy with the overall service, the turn around was prompt & customer service excellent. Our branded product was exactly what we wanted. We will be using total merchandise again.”

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Posted 5 years ago

Hi Fran, Thanks for your review. We look forward to your next order!

Posted 5 years ago

“Fast delivery, pleased with the products”

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Posted 5 years ago

Thanks for the review Bobby, enjoy your merchandise!

Posted 5 years ago

“Great quality pen. Branded and delivered to a tight deadline. Very pleased with the finished product”

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Posted 5 years ago

Thank you for the review - We hope to see you again soon!

Posted 5 years ago

“Amazing from start to finish! Contact was constant throughout the whole process and updates were always given. Product looks perfect!”

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Posted 5 years ago

Thanks for the brilliant review Holly! Don't forget to tag us in your photos @totalmerchandise

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews