Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed our order at very short notice but Total Merchandise were most helpful and able to get our badges to us in time. The badges themselves were great - very happy. Thank you!”

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Posted 7 years ago

“Very good service and great quality items.”

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Posted 7 years ago

“Brilliant product, great service, fantastic company”

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Posted 7 years ago

“Jade turned around an order for us in super quick time. Every step of the way she provided me with so much information to make sure I had everything I needed, and she made sure we hit our deadlines perfectly. It was a pleasure working with her, she was really helpful, and the end products we received were really high quality and exactly what we were looking for. Thank you and we will certainly use Total Merchandise again.”

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Posted 7 years ago

“really easy to deal with, responsive and I loved being able to speak to one person who took care of us and our order. great!”

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Posted 7 years ago

“Fast production & delivery”

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Posted 7 years ago

“Very professional and fast service.”

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Posted 7 years ago

“Quick prompt service. Delivered on time. Excellent quality product.”

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Posted 7 years ago

“We have ordered a number of promotional items from TM and they exceed expectations in all areas from customer service to delivery... Great value, good quality and quick delivery times. I would not hesitate to recommend them. Joanna Daines Marketing Manager Poundfield Products”

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Posted 7 years ago

“Quick response times and great end product.”

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Posted 7 years ago

“Excellent and varied choice of products, offering many options to personalise your order, very helpful and swift from order to delivery. Staff response time very quick,, polite and professional. Really please when our order arrived. Good Quality and impressive to look at. Thank you.”

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Posted 7 years ago

“Excellent communication and overall help whilst getting an order completed and delivered in a challenging timeframe.”

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Posted 7 years ago

“Good Service”

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Posted 7 years ago

“I've been impressed with TM from start to finish. Excellent.”

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Posted 7 years ago

“Easy to deal with, always quick response to email and good delivery time”

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Posted 7 years ago

“quick turnaround, delivery before expected”

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Posted 7 years ago

“Delivered items on time and they look great. Were very quick to turn things around in a tight timeframe. I would use them for future merchandise options and definitely recommend them in the future.”

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Posted 7 years ago

“TM managed to turn my order around really quickly and were very flexible to work with.”

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Posted 7 years ago

“I put in an order with you and said the delivery address and it ended up in the wrong address. I then ordered from you again, and this time I stressed about the delivery address and where exactly it needs to go, but for the second time they went to the wrong address.”

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Posted 7 years ago

“I found the staff very helpful when compiling the order. Their suggestions as to colours and designs were helpful. All staff were courteous and orders were processed and delivered in a timely manner.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews