Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

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Posted 1 year ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 1 year ago

“great service and communications.”

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Posted 1 year ago

We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.

Posted 1 year ago

“Excellent service, although delivery charges are a little high.”

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Posted 1 year ago

Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!

Posted 1 year ago

“Excellent company to work with.”

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Posted 1 year ago

We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.

Posted 1 year ago

“Good Response only reason didnt use was that the bag opening wasnt quiet big enough.”

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Posted 1 year ago

Hi Jonathan, thanks for taking the time to review us. We're sorry that the sample you ordered didn't quite match what you were looking for. Our team did offer you alternative products and, while we weren't able to work together on this occasion, we very much hope to assist you with another order in the future.

Posted 1 year ago

“fast and efficient plus customer focussed”

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Posted 1 year ago

That's what we like to hear! Thanks for the 5* feedback, Marianne.

Posted 1 year ago

“Total Merchandise are always professional, helpful and their products are very good quality.”

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Posted 1 year ago

Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.

Posted 1 year ago

“Great service very efficient both times I have used their services 👍”

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Posted 1 year ago

We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.

Posted 1 year ago

“Perfect service only marred by the delivery couriers who consistently expected our offices to be open in the evenings rather than the day time. After a change of couriers, finally received and happy with the order.”

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Posted 1 year ago

Thanks for taking the time to review us, and please accept our apologies for any frustration surrounding the delivery of your items by third-party couriers. We're glad to hear you've received your products and are happy with them, and hope to work with you again soon!

Posted 1 year ago

“Amazing staff really helpful”

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Posted 1 year ago

We're so glad to hear it, Anne - thank you!

Posted 1 year ago

“Very professional organisation, friendly and efficient staff members, high quality products, speedy service and keen prices - what is not to like?!”

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Posted 1 year ago

What amazing feedback - thanks, Martin! We're so glad to hear you had an amazing experience with us and hope to work together again soon.

Posted 1 year ago

“The quality of the product and standard of service is excellent. Sam also ensured that the goods were delivered before scheduled, which was greatly appreciated as it meant we could distribute the T-shirts before the event. Thank you Sam and Total Merchandise”

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Posted 1 year ago

Thanks for the wonderful feedback, Jill! We're so pleased to read this and are delighted to hear that you're pleased with your finished products. We hope to work together again soon.

Posted 1 year ago

“Brilliant customer service. Thank you!”

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Posted 1 year ago

We're so glad to hear it. Thanks for the 5* feedback!

Posted 1 year ago

“Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.”

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Posted 1 year ago

Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.

Posted 1 year ago

“I am delighted with the results and I am impressed with the customer service.”

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Posted 1 year ago

Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.

Posted 1 year ago

“Very quick service. The items ordered came out perfectly.”

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Posted 1 year ago

Thanks for the wonderful feedback, Lisa - we're so pleased to hear it!

Posted 1 year ago

“Very impressed by the quality of the Lanyards.”

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Posted 1 year ago

We're so pleased to hear it, Phill - thank you!

Posted 1 year ago

“I have worked with Total Merchandise quite a lot over the past twelve months, the pricing is fair, products are good quality and the customer service is outstanding.”

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Posted 1 year ago

We're so glad to hear it, Julie! Thanks fo the 5* review and we look forward to working together again soon.

Posted 1 year ago

“Excellent service, with regular email updates, and quality of badges very good.”

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Posted 1 year ago

Thanks for the amazing review, Hannah - we're so glad to hear that you're pleased with your products!

Posted 1 year ago

“Great product and excellent customer service, the team really helped out with getting our order completed on a tight deadline and with some changes along the way!”

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Posted 1 year ago

We're so pleased to hear it! Thanks for the amazing 5* feedback and we look forward to working with you on another order soon.

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,020 reviews