Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, easy to deal with. Very fast delivery and products to a very high standard.”

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Posted 5 years ago

Thanks for the review Dafydd, don't forget to tag us in any photos you take @totalmerchandise

Posted 5 years ago

“Excellent, prompt service and very helpful throughout the design process. Thank you.”

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Posted 5 years ago

You're more than welcome Kirsty, we hope to see you order from us again soon!

Posted 5 years ago

“We ordered some branded promotional mugs for our wedding fairs and they are lovely. Quick service and the mugs are high quality. There were a couple of breakages on delivery and we have been refunded for the damaged goods.”

Total Merchandise 5 star review on 29th May 2019

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Posted 5 years ago

Thanks for the review Jackie, what a beautiful picture!

Posted 5 years ago

“Fast, efficient service with good pricing. thank you”

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Posted 5 years ago

“Total Merchandise always delivery on time and the products are great quality. We have used them for a number of years now for events merchandise and customer service has always been second-to-none!”

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Posted 5 years ago

Amazing review - Thank you so much Steven. We look forward to your next order!

Posted 5 years ago

“Total merchandise helped me out with a short notice request. The items went down really well and appreciate the help in sorting this”

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Posted 5 years ago

Thanks for your review Caroline, we hope to see you order from us again soon!

Posted 5 years ago

“Excellent customer service, quality of products and printing is outstanding. we will definitely be using the company again for future orders”

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Posted 5 years ago

Glad we could help Deborah and welcome the opportunity to work with you again soon!

Posted 5 years ago

“Great range of products available. Quick response to enquiries and artwork provided is excellent. Total Merchandise always deliver!”

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Posted 5 years ago

Thanks Linda. We aim to deliver on our promises! We look forward to working with you again soon.

Posted 5 years ago

“Total Merchandise always give very quick service, and there is never a timescale or query that is too much for them. Their products are second to none and always receive compliments from our customers regarding the quality. I love that there are always updates along the way with your orders as well so you always know when they are being manufactured and when they will be delivered.”

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Posted 5 years ago

Thanks for the review Becca, We're always happy to help! We look forward to your next order.

Posted 5 years ago

“Always a quick response and merchandise arrives on time.”

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Posted 5 years ago

Ruth, thanks for your review.

Posted 5 years ago

“Professional and quick service :)”

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Posted 5 years ago

Thanks for your review Cheryl. We aim to please!

Posted 5 years ago

“Thank you. We are very pleased with the branded pens we recently ordered from Total Merchandise and plan to order more items in the near future.”

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Posted 5 years ago

Thanks for your review Sarah. We look forward to working with you again soon.

Posted 5 years ago

“I was delighted with the level of service I received from the team and the regular communication to update me on my order. Very pleased, thank you.”

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Posted 5 years ago

Hello Adele. So glad you were pleased with the service you received from the team. We look forward to working with you again in future.

Posted 5 years ago

“Great service, fast, friendly and accurate.”

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Posted 5 years ago

What a lovely review Pat - thank you.

Posted 5 years ago

“Good quality, quick turnaround. Excellent customer service.”

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Posted 5 years ago

Thanks Stuart. We aim for excellent service every time.

Posted 5 years ago

“Quick turnaround. Prompt delivery. Excellent service, reasonable pricing and great quality. Wouldn't hesitate to recommend them.”

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Posted 5 years ago

A great review & recommendation - thanks Matt. Glad we could help out.

Posted 5 years ago

“Quality products, friendly and responsive service, with fast turnaround arriving on time all add up to an excellent package at a competitive price. Highly recommended.”

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Posted 5 years ago

Thanks for your excellent review Geoff, and we look forward to your next order with us.

Posted 5 years ago

“Super service and quality products. Will be ordering again and recommend to all my colleagues and clients.”

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Posted 5 years ago

Thanks Alessandro. Word of mouth is always a great recommendation. We look forward to your next order!

Posted 5 years ago

“Excellent service all round. Quotations supplied quickly and order delivered as promised. Very happy with product and service.”

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Posted 5 years ago

Glad that you're pleased with the service and product. Thanks for your review Dave.

Posted 5 years ago

“Very friendly staff, made an amendment without issue, ordered and delivered the items very promptly. I would rate the whole experience A+++.”

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Posted 5 years ago

A+++ ! Wow, thanks for the glowing review Mark. We strive for five-star service with every customer.

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews