Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Very patient & friendly service and understanding when needed. Very quick delivery, well packed and sealed at good price. Would recommend using Total Merchandise without doubt.”

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Posted 6 years ago

Thank you Stephen...highly appreciate your review and your custom!

Posted 6 years ago

“Quick and easy process, Beth was fab. Only comment is the polo shirts we got were not true to size. Will definitely use again in the future.”

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Posted 6 years ago

“Great quality products, fast turn around time from ordering to receiving. The customer care is fantastic. I dealt with Chloe for all my orders, she was extremely helpful very patient with me. I will continue to email her for all my future orders. Over great company and I highly recommend to others.”

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Posted 6 years ago

“Fast, efficient and reliable service. Much appreciated service.”

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Posted 6 years ago

“ease of speaking to staff when email communication was less clear. products good and dispatched when promised and it was easy to change a dispatch date due to being away on original date.”

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Posted 6 years ago

“The service I was provided by Total Merchandise was fantastic - the service was fast and everything arrived when it was meant t. The reply to any queries I had were answered quickly via email and this made everything a very easy process. I would definately use them again.”

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Posted 6 years ago

“Good product, helpful service”

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Posted 6 years ago

“Total Merchandise provided great support and a great product for us to showcase our brand. Would most definitely use again and recommend contact with Chloe Chanday Sales Executive. Great Product (Water Bottle) and team. Highly Recommended! Thank You!”

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Posted 6 years ago

“Great experience with Total Merchandise, we had quite a lot of redrafts for our design and they were really professional and patient with us. Great end produce and more importantly a great price too - highly recommended”

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Posted 6 years ago

“Very helpful and informative every step of the order process, samples and proof provided to show what the end product would like. Very pleased with items and delivery process, delivery was on time as agreed. Excellent customer service and response time was exceptional for any queries that occurred.”

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Posted 6 years ago

“GOOD PRODUCT, GOOD SERVICE REASONABLE PRICE. WILL USE AGAIN”

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Posted 6 years ago

“After some back and forth, the notebooks we ordered came out well.”

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Posted 6 years ago

“Beth was just so amazing to get these goods out to us in time for event, we didn't make it easy for her and our volumes were low but she did everything to help us. So impressed and happy with the products. Thanks so much”

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Posted 6 years ago

Thank you Kristan...very kind, and we'll pass your comments onto Beth also.

Posted 6 years ago

“Reasonably priced and delivered within the quoted times. Excellent and prompt support from their team.”

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Posted 6 years ago

“Recently used TM to fulfill a desk pad order, I was very pleased with the results. Staff were responsive and helpful, desk pads are not as popular as they once were and many trade printers were just not interested....would use TM again!”

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Posted 6 years ago

“Quick, efficient and good quality.”

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Posted 6 years ago

“Service was very good, and I was kept informed about the progress of the order at every stage. Beth Gilbert was very helpful and ensured we were satisfied with our order.”

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Posted 6 years ago

“Total Merchandise are a pleasure to deal with, their agents provide first class customer service and they deal with all enquiries and orders quickly and efficiently. We would never go anywhere else!”

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Posted 6 years ago

“End to End service from Joanna was very good and not a bad word to say, the process was relatively stress free. My only negative is the template system for the designs is very very poor. You should be able to upload/send files other than EPS files (i.e. JPEG, PNG, PDF). There should also be a proper templates file that you can download and follow before you make the purchases. I understand on some products there are templates to follow but these aren't user friendly or straight forward.”

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Posted 6 years ago

“Had no problems very efficient will be ordering again”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews