Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“We've used Total Merchandise on several occasions now and we've found them to be a great supplier that has always delivered on time, and sometimes even earlier than the date they estimated. Everything we've ordered from them has been of a good quality and reasonably priced. I would definitely recommend them.”

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Posted 4 years ago

Hi Sarah, thank you for the amazing review and recommendation! It's wonderful to hear that you continuously enjoy our five-star service and products. We hope to work with you again soon.

Posted 4 years ago

“Very helpful in sorting out logo. Quick turnaround with order. Product was very good. Definitely use again.”

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Posted 4 years ago

Thank you for the excellent review, Wayne! We look forward to working with you again soon.

Posted 4 years ago

“Can't recommend enough! Brilliant customer service, which is so hard to find nowadays. Perfect communication, products quality exceeded expectations. Thank you”

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Posted 4 years ago

Hi Gvantsa - thank you for the amazing review! It's wonderful to hear that you enjoyed our usual five-star service and products. We hope to work with you again soon.

Posted 4 years ago

“Great service and fantastic quality products. From initial quote to deliver to my office only took 5 days! I will be using Total Merchandise again”

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Posted 4 years ago

Hi Chris - wow. what a wonderful review! We're delighted to read that you enjoyed our usual five-star service and products. We look forward to working with you again.

Posted 4 years ago

“Great experience ordering our first product. Quality was there as well.”

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Posted 4 years ago

Hi Jin - thank you for the great review! We're delighted to hear that you were happy with the process and your final product. We hope to work with you again soon.

Posted 4 years ago

“Product arrived very fast, packaging and print was exceptional”

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Posted 4 years ago

Thank you for the amazing review, Paul! We hope to work with you again soon.

Posted 4 years ago

“Tom was brill slight problem on delivery DPS fault all good now”

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Posted 4 years ago

Hi Jim, thank you for the excellent review! We're glad to hear that your delivery issue has been resolved.

Posted 4 years ago

“I used TM for custom print rucksacks. On request, they sent a sample of the bag. The bags came quickly and are of good quality. TM are easy to contact and respond quickly to any queries. I will use them again.”

Total Merchandise 5 star review on 4th December 2019

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Posted 4 years ago

Hi Chloe, thank you for the wonderful review and for sharing this great picture! It's great to hear that you enjoyed our usual five-star service and products and we look forward to working with you again soon.

Posted 4 years ago

“Excellent service, really quick and efficient at answering questions and getting proofs altered and ready to go. A great service and we'll keep coming back.”

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Posted 4 years ago

Thank you for the amazing review Annie, we couldn't wish for a better review! We look forward to working with you again soon.

Posted 4 years ago

“Friendly, helpful service throughout the ordering process. Really happy with finished product which is a high standard.”

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Posted 4 years ago

Hi Sara - thank you for the brilliant! We're delighted to read that you're happy with our service and products.

Posted 4 years ago

“The sales team are incredibly helpful and quick-responding. There is a good range of products, and the team worked hard to meet all of our needs. Products are very good quality.”

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Posted 4 years ago

Wow, what a wonderful review! We're delighted to hear that you enjoyed our usual five-star service and products. We hope to work with you again soon.

Posted 4 years ago

Wow, what a great review! We're so pleased to hear that you enjoyed our usual five-star service and products. We hope to work with you again soon.

Posted 4 years ago

“Great Company.”

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Posted 4 years ago

Thank you for the five-star review!

Posted 4 years ago

“Amazing service. Fab communication and I absolutely love my pens! Arrived immediately and I’m so happy X”

Total Merchandise 5 star review on 27th November 2019

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Posted 5 years ago

Hi Zoe, thank you for the brilliant review and for sharing this excellent image! We're so pleased to hear you enjoyed our usual five-star service and products.

Posted 4 years ago

“Excellent, helpful service and beat the already short delivery promise. Even spotted a problem with the graphics that I had missed, all for a minimum order quantity.”

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Posted 5 years ago

Hi Terry - brilliant! Thanks for the great review. We're delighted to hear you had a great experience with us and hope to work with you on another order again soon!

Posted 5 years ago

“Great to deal with, great communication and very quick delivery - good merchandise also!”

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Posted 5 years ago

Hi Eleanor, thank you for the wonderful review!

Posted 5 years ago

“Good customer service, and great at giving you the design you want.”

Total Merchandise 5 star review on 21st November 2019

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Posted 5 years ago

Hi Rachael, thank you for the brilliant review and for sharing this great image of your notepads. We hope to work with you again soon.

Posted 5 years ago

“Very fast service and delivery, my stress balls were great quality. Def be ordering more soon.”

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Posted 5 years ago

Thank you for the amazing review, Samantha! We're delighted to read that you're happy with your stress balls. We look forward to working with you again soon.

Posted 5 years ago

“Quick in reply, kept up to date with status, accommodating, 5*”

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Posted 5 years ago

Wow, thank you for the amazing review! We hope to work with you again soon.

Posted 5 years ago

“Delivery on time and good communication skills from you company”

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Posted 5 years ago

Hi Colin, thank you for the great review! We're delighted to read that you enjoyed our usual five-star customer service.

Posted 5 years ago

“Great service and excellent products”

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Posted 5 years ago

Hi Natalie - thank you for the excellent review!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews