Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally blown away by the service and quality of the products ordered. Wouldnt hesitate to use again. #IMOCarWash”

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Posted 2 years ago

Fantastic, that's what we love to hear! Thank you for the amazing review, we hope to work with you again soon.

Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

Hi Ross, thank you for the five-star feedback!

Posted 2 years ago

“Always great service, prompt deliveries and friendly staff to deal with.”

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Posted 2 years ago

Thank you for the fantastic review, Jonathan!

Posted 2 years ago

“Great service thank you”

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Posted 2 years ago

Thanks for the brilliant review, Hazel!

Posted 2 years ago

“An excellent service from start to finish.”

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Posted 2 years ago

Hi Elaine, thanks for the brilliant review!

Posted 2 years ago

“Excellent service. Will use again. Amy was very helpful”

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Posted 2 years ago

Thank you for the brilliant review!

Posted 2 years ago

“Order placed in October - advised there was a delay - completely acceptable. Delivery date came and went - Chased to be advised it would be another month - Nobody had let me know, that second date has now passed and I have had to chase again for an update - Communication is not great!”

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Posted 2 years ago

Hi Caroline, thank you for taking the time to leave your review. We have passed this over to your account manager, Amy, who has been looking into this for you as a matter of urgency. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Exceptional service, great communication and efficient turnaround. Consistently good quality too.”

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Posted 2 years ago

Thank you for the amazing review, Charlotte.

Posted 2 years ago

“Fantastic from browsing the website to receiving my goods. The website is easy to use, when you make an inquiry or place an order you are assigned an account manager who oversees your order with you, explains everything and ensures mistakes are not made. The goods I ordered are just what I expected. I will be ordering again in the near future.”

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Posted 3 years ago

Brilliant, that's what we love to hear! Thank you for the amazing review, Mandy! We look forward to working with you again on your next order.

Posted 3 years ago

“Ordered a product after been recommended it’s on a 5 day turn around ! The product was delivered to the wrong address I chased this on the Monday and was told the order would be collected and redelivered to us in time for the show we needed the products for - they then delivered the product back to the wrong address leaving us with nothing to hand out at the show we had booked - yes I’ve been told the product is free when it arrives but that’s 4 days late and doesn’t help me at the show - very dissatisfied”

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Posted 3 years ago

Hello, Thank you for taking the time to leave your review. Firstly, please accept our apologies for the issues you have experienced with the delivery of your stress balls. We've looked into this and can see that you have been in contact with your account manager, Isabelle, who has explained that there was a communication error between the courier and our suppliers when attempting to deliver your order. Due to the inconvenience caused, Isabelle has already arranged a full refund for you, which you have been informed about. We're very sorry for the problems that you have experienced and we do hope that you choose us as your promotional partner in the future so you can enjoy our usual five-star service. Kind regards, The Total Merchandise Team

Posted 3 years ago

“Always a delight to work with. Efficient in response and communication. Always delivering on time and exactly what you've ordered.”

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Posted 3 years ago

Hello Rama, thank you for the excellent review! We're so pleased to hear that you choose us as your promotional partner time again and we look forward to working with you again soon.

Posted 3 years ago

“Precise, efficient and timely delivery of our excellent recycled paper pencils. Thank you!”

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Posted 3 years ago

Hi Carol, thank you for the wonderful feedback!

Posted 3 years ago

“Very quick service and helpful staff.”

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Posted 3 years ago

Thank you for the brilliant review, Ian!

Posted 3 years ago

“Great service, quality product!”

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Posted 3 years ago

Thank you for the wonderful review, Wayne!

Posted 3 years ago

“Excellent customer service - tote bags were good quality as promised”

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Posted 3 years ago

Thank you for the fantastic five-star review! We hope to work with you again soon.

Posted 3 years ago

“I haven't seen the products purchased in person but I have seen pictures and I'm very pleased to say I'm impressed with how good they look. We've recently had a bad experience with another 'established' supplier but I've been pleasantly surprised to receive extremely quick and helpful assistance from the TotalMerchandise team whenever I've needed it which is greatly appreciated and has made a world of difference to the experience we've had with the company.”

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Posted 3 years ago

Hello Ben, thank you for the brilliant feedback! We're delighted to hear that you're happy with the products as well as the experience you had with us. We hope you will choose us as your promotional partner again for any future orders.

Posted 3 years ago

“loved the pens, customer service was very good and the delivery was extremely quick”

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Posted 3 years ago

Hi Lauren, thanks for the brilliant review!

Posted 3 years ago

“This was our first time utilising the services of Total Merchandise. Based on the service provided we would certainly use them again and recommend them to others. Prompt, effective communication with a friendly approach was much appreciated and they achieved our requirements despite being placed under unrealistic expectations. Well done to all at Total Merchandise.”

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Posted 3 years ago

Fantastic, that's what we love to hear! Thank you for the amazing five-star feedback, we hope to work with you again soon.

Posted 3 years ago

“Good communication throughout from Poppy & Liz. Straightforward ordering process and swift delivery”

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Posted 3 years ago

Hi Carey, thank you for the fantastic review! We hope to work with you again soon.

Posted 3 years ago

“Excellent products and speedy delivery. Great customer service too.”

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Posted 3 years ago

Hi Rinku, thank you for leaving the brilliant review!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews