Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Helpful and answered all enquiries promptly and efficiently.”

Helpful Report

Posted 7 years ago

“Excellent service from initial Quotation and then being fully informed by Sekinat as to production and delivery schedule. Also we were contacted the day before delivery arrived, and a follow up email once delivered. Great service!!”

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Posted 7 years ago

“Great customer service and advice when needed, true support throughout the entire process. Very happy overall with choosing total merchandise for my production needs, I will be back to order more very soon. Thank you”

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Posted 7 years ago

“We were dealing with a sales assistant called Laura, everything was fine all the way until the quote process, where our Marketing Assistant picked up on the communication in order to complete the order. Laura's communication has been very poor, as every e-mail that was sent by our Marketing Assistant Laura did not reply to, instead Laura replied to our Marketing Coordinator, as she was cc'd in, Laura had to purposely choose to reply to someone else and not the person who was e-mailing her. Laura was advised she is to communicate with our Marketing Assistant, because she is the one dealing with this order and our Marketing Coordinator is going to be on holiday on Thursday and Friday yet she has sent 3 e-mails to our Marketing Coordinator on both of those days. When our Marketing Assistant e-mailed her asking for proofs so she can approve them before the weekend, as our directors were chasing for this, she got very short and uncourteous replies. Laura quoted us a £35 set up charge for printing on the other side of the fidget spinner on top of what was already paid by our accounts department, yet the invoices we have received were wrong. First we received invoices, for a new total amount following that the adjusted invoice was for a completely different amount than what was quoted. When we called to discuss this with the account department, Thomas was very rude and unhelpful, he spoke to our team in a very patronising manner, insisting it was Laura's mistake. He mislead us to believe this was the case, before saying there is a credit note attached for an amount of £7, we feel like this could have easily been sorted within the first 2 minutes of the call. On the upside, the product received is of great quality. It is a shame the customer service of your representatives lets your company down.”

Helpful Report

Posted 7 years ago

Hi, Many thanks for taking the time to write this review, we appreciate all feedback and thank you for bringing these issues to our attention. As one of the owners here, i am always concerned when customers have a bad experience, as our customer service is normally second to none. I am personally looking into this particular order and speaking to the staff involved to ensure this does not happen again. Many thanks, David.

Posted 7 years ago

“We ordered merchandise with a specific delivery date (timescales were very tight) and it did not arrive and were told late that afternoon that they couldn't find the address. After personally going to the address the following day to wait for the delivery, we discovered it had been in the warehouse the whole time and never left.”

Helpful Report

Posted 7 years ago

Hi, We are very sorry to hear you had an issue with this order. We have looked into it and it seems between our supplier and the courier there was indeed a communications error which was wrongly passed onto us. We have spoken to both parties involved and this should now be rectified going forward. Many thanks for bringing this to our attention, Regards, The Total Merchandise management team.

Posted 7 years ago

“Well priced products, guaranteed delivery dates”

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Posted 7 years ago

“I had a tight deadline to meet and despite being a relatively new customer with artwork needing to be designed, TM totally pulled it out of the bag and I had my order on exactly the day it was promised in time for the event at which it was needed.”

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Posted 7 years ago

“Very efficient and helpful”

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Posted 7 years ago

“The service from Total Merchandise was excellent. We ordered cotton tote bags with branding for an event. The bags were good quality, the design came out well and we were all very pleased with the result.”

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Posted 7 years ago

“Great customer service. Very friendly and helpful and a very quick turnaround time on queries. In addition I am extremely happy with the merchandise I received, exactly as described and arrived quickly with no issues.”

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Posted 7 years ago

“I found out Monday afternoon that our first order from another supplier was shipped incorrectly and wasn't going to get to our client before they left the USA for an event at the British Open. That gave me about 2 days to get an order produced and delivered the morning of the event, in Liverpool! I contacted Total Merchandise with my rush request. Beth Gilbert was a huge help in getting my order in, despite the 5 hour time difference. They produced and delivered exactly as we needed. The goods were delivered exactly when promised, and our client was pleased! Thank you for saving the day on such short notice!”

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Posted 7 years ago

“Excellent prompt service. Very pleased with the product.”

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Posted 7 years ago

“Total did a great job with our mugs, we were very pleased with quality. Overall a great service.”

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Posted 7 years ago

“Best pricing, combined with an excellent service. Would definitely recommend.”

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Posted 7 years ago

“Good communication, fast processing of the order. Good product. Very happy to deal with this company.”

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Posted 7 years ago

“Took the tie to understand my needs and then met them.”

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Posted 7 years ago

“good quality products and a speedy delivery”

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Posted 7 years ago

“Easy to deal with and talk to which other cheaper suppliers fail badly on. Been very happy with the service and quality of products.”

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Posted 7 years ago

“Everything was right and everything was very quick as we needed it in a hurry”

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Posted 7 years ago

“The service is always fast and friendly. Excellent advice on alternative products. Good value for money.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews