Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDERED PRINTED MUGS - SERVICE WAS VERY QUICK FROM PLACING ORDER TO DELIVERY OF ITEMS”

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Posted 5 years ago

Thanks for your review Pam. Glad you like your mugs. Be sure to tag us in any pictures on social media @totalmerchandise. Thanks!

Posted 5 years ago

“Very happy with the entire process, great service, communication and extremely pleased with the products received. Only negative was the quality of the boxes items received in, a little flimsy.”

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Posted 5 years ago

Pleased that you were happy with the products and service. We'll take a look at the packaging issue. Thanks for bringing it to our attention.

Posted 5 years ago

“Communication and friendliness is first class. This time my product was of inferior quality (The mouse mat could be torn in half); however a previous order or rulers were of excellent quality.”

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Posted 5 years ago

Hi Sharon, We're sorry to hear you were disappointed with the quality of the mouse mats you ordered. We always try to describe our products as accurately as possible to find the perfect product for you. We can also send over samples to help with decision making. We hope you will order from us again in future!

Posted 5 years ago

“Really Helpful and good quality product.”

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Posted 5 years ago

Thanks for the review Dave, we hope you place an order with us again soon!

Posted 5 years ago

“Turn around & delivery was prompt and they were mindful of our deadlines. Prices were very competitive - happy to recommend.”

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Posted 5 years ago

Great news thanks for the recommendation Carol!

Posted 5 years ago

“So helpful and takes the stress from me. Quick and efficient.”

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Posted 5 years ago

Pleased we can offer a stress-free service, thank you Chris!

Posted 5 years ago

“The service provided and the quality of my pens was exceptional. I will definitely be ordering more promotional materials from you”

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Posted 5 years ago

Hi Dee, thanks for the feedback. We hope you do!

Posted 5 years ago

“Good quality, good service, and totally satisfied”

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Posted 5 years ago

Thanks for the review Grace, amazing!

Posted 5 years ago

“Having worked with TM over the last 3months I would like to recommend their services to all companies. From the initial customer service, to quotes, to samples and invoices- everything was dealt with efficiently and effectively. I had all my questions answered promptly and was not left following up information at any stage. Particularly would like to mention how great Beth Bennett has been with dealing with the majority of my queries. She has been a superstar.”

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Posted 5 years ago

What a lovely review, thanks Natalie. This will certainly pop a smile on Beth's face :)

Posted 5 years ago

“Our company has used Total Merchandise on more than one occasion for large quantities of branded merchandise. We have found the goods to be excellent and the service extremely reliable, we would not hesitate to use them again.”

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Posted 5 years ago

We look forward to your next order, thanks for leaving us a review!

Posted 5 years ago

“Overall I was happy with the products I ordered! I did find the quotation/setup process super old school though - definitely needs more digitalising and personability thrown in!”

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Posted 5 years ago

“Good and quick communications, fast shipping and excellent product :)”

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Posted 5 years ago

Excellent news, thanks Runar!

Posted 5 years ago

“We ordered a number of items from Total Merchandise throughout the year and each time we have been impressed by their good service. Love the recently printed pens and keyrings :)”

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Posted 5 years ago

We're delighted you're happy with your pens and keyrings, thanks for the review Haroon!

Posted 5 years ago

“Kimberley at Total Merchandise has been very helpful and we look forward to working with them in the future.”

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Posted 5 years ago

“Great support given, fast and prompt service”

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Posted 5 years ago

Thanks for the review Liz. We hope to see you order again!

Posted 5 years ago

“We have ordered the Senator Pens. The price was very competitive and the product is good quality. We will order again!”

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Posted 5 years ago

Thanks Sadie, we look forward to your next order!

Posted 5 years ago

“As a business we have always found the service that we have received from Total Merchandise to be of top quality. All members of staff from Total Merchandise that we have dealt with have been proactive, helpful and always work in a timely manner. All items we have ordered and received have always been of a high quality and delivered on time”

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Posted 5 years ago

Thanks for the detailed review Melanie, we hope to continue to work together for many years to come.

Posted 5 years ago

“Prompt responses, easy to deal with, quick turn around and great product, thank you, particularly to Jade.”

Total Merchandise 5 star review on 15th May 2019

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Posted 5 years ago

That's great! Thank you for the review Lindsay - love the photo!

Posted 5 years ago

“The order came quickly. The was a problem with the order but this was addressed and resolved quickly and professionally.”

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Posted 5 years ago

“I've been using Total Merchandise for promotional products for many years and value their responsiveness, flexibility and honesty about the quality vs price of individual products, making it far easier to make decisions based on my client's brief. To be honest, I've usually been disappointed if I've tried anywhere else! Thank you Jay and Laura!”

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Posted 5 years ago

Thanks for the review Lisa, we're always happy to help!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews