Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have recently purchase some personalise shaped magnets and some personalised picture jigsaw puzzles. Total Merchandise were brilliant in helping with our order and were able to help us get the best possible from the items we ordered. We will be using them again in the future. Thank you”

Helpful Report

Posted 5 years ago

Thanks Jess, that's great. We look forward to your next order!

Posted 5 years ago

“Needed this turned round double quick and Laura sorted it. Client happy, I'm happy. All good.”

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Posted 5 years ago

If you're happy, we're happy. Thanks Chris!

Posted 5 years ago

“Excellent service, order ready before predicted date, thank you”

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Posted 5 years ago

Thanks for giving us 5 stars! We look forward to your next order.

Posted 5 years ago

“I ordered 2,500 pencils for a schools project and I'm very happy with the quality and service. I'd definitely use Total Merchandise again.”

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Posted 5 years ago

Thanks for taking the time to write us a review!

Posted 5 years ago

“Amazing service and amazing products! Tatiana has been brilliant and even helped me with the artwork when most companies would normally charge. Quick delivery too! I would definitely use this company again.”

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Posted 5 years ago

Hi Leanna, So glad we were able to help where others couldn't! Thanks for the review.

Posted 5 years ago

“Laura was really helpful and responded really quickly to any queries. Competitive pricing and good quality of items as well as customer service. Thanks!!”

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Posted 5 years ago

Thanks for the review Jen, lovely to hear Laura was super helpful!

Posted 5 years ago

“The Robbie Teddy Bear was of an excellent quality. The service and attention to detail by the sales department was the best I had ever experienced. Will certainly recommend this company to others and will be placing another order in the future.”

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Posted 5 years ago

Hi Carolyn, Thanks for the kind review. Don't forget to tag us in your photos @totalmerchandise

Posted 5 years ago

“Everything from start to finish with Total Merchandise works well. Very good customer service; professional documentation that is easily edited and re-sent as an email. The goods arrived as promised. Will definitely use again and highly recommend them.”

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Posted 5 years ago

Thanks Mary. We aim for the best customer service every day for every customer.

Posted 5 years ago

“Total Merchandise provided great quality products, quickly, and with excellent customer service”

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Posted 5 years ago

Thanks for your great review James. We look forward to working with you again in future.

Posted 5 years ago

“I found the service very quick and good. I always received a reply straight away. I love the finished product - they have come out really well! Thank you!”

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Posted 5 years ago

Thanks Jessica. We strive for great service and products for all our customers.

Posted 5 years ago

“This was our first order with TM. So pleased with the product, price and service. Looking like the start of a great partnership. Thank you!”

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Posted 5 years ago

Thanks for your great review Paul

Posted 5 years ago

“Customer service was excellent as the order was last minute. The pens which also needed a logo were delivered on time. Thank you for your help to get the pens for the Conference - everyone loved them.”

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Posted 5 years ago

Hi Wendie, thank you for your review. Pens always go down well!

Posted 5 years ago

“Jade responded with the speed of light to a very tight turnaround time and helped us get our pens in time for an important event. The interest in my situation was remarkable - all other suppliers fell by the wayside as I felt like Total actually wanted my business. Thank you!”

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Posted 5 years ago

Wow, what a lovely review. Thank you Jill, please do tag us in your photography @totalmerchandise

Posted 5 years ago

“Thanks to the team at Total Merchandise who checked but did not force my order through the process of purchasing...much appreciated”

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Posted 5 years ago

Thanks for the review Nick, we hope to help you again soon.

Posted 5 years ago

“Great service and quality product”

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Posted 5 years ago

Thanks for your review Alan we hope to see you back again soon!

Posted 5 years ago

“We ordered a set of thermal americano mugs and we couldn't be happier with the quality of the product and the standard of printing. Great service throughout, and reasonable pricing. We will be using Total Merchandise again.”

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Posted 5 years ago

Thanks for your review Craig - Don't forget to tag us in your photos @totalmerchandise

Posted 5 years ago

“Great customer service, always happy to help! Products arrive in the stated lead times & are of grest quality.”

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Posted 5 years ago

Thanks for your 5 star review!

Posted 5 years ago

“Very good levels of communication, digit proofs were delivered in a timely manor and we were very happy with the finished article”

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Posted 5 years ago

Thanks for the review Carol, we hope you return soon!

Posted 5 years ago

“I will use them again they are professionals customer service perfect.”

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Posted 5 years ago

Fantastic review, thanks Prescilla!

Posted 5 years ago

“Order when very well. Delivered faster than expected. Artwork was easy to approve. Smooth process”

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Posted 5 years ago

Glad to hear you had a smooth process Tyler, thanks for leaving the review!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews