Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent service from Samantha Robbins - thank you! :-) Good prices, fab products, speedy delivery, free samples - what more could you need?”

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Posted 2 years ago

Hi Lynsey - thanks for the amazing review! We really appreciate it and look forward to working together again soon.

Posted 2 years ago

“Helpful staff and good quality goods for a very reasonable price.”

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Posted 2 years ago

Thanks for the great review! We hope to work together again soon.

Posted 2 years ago

“Brilliant service and products, highly recommend!”

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Posted 2 years ago

Thanks for the fantastic 5* review!

Posted 2 years ago

“Samantha, our account manager was amazing. We had an extremely short timeframe we needed the order to be processed and paid for by. This was not a problem. Total Merchandise were extremely efficient, right from the quote through to delivery. We would definitely consider ordering from them again.”

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Posted 2 years ago

Thank you so much for such an amazing review! We always strive to exceed our customers' expectations and are delighted to hear that we did exactly that. We hope very much to work with you on another order in the future!

Posted 2 years ago

“Great products and service, thanks.”

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Posted 2 years ago

Thanks for the wonderful review, Louise!

Posted 2 years ago

“Not particularly prompt at responding to queries, then items delayed by multiple issues with delivery, and to top it off items delivered to me that weren’t mine. Would be wary about using this company again.”

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Posted 2 years ago

Thank you for taking the time to leave us a review and we're so sorry to read this. We've looked into your order and can see that the issues arose via our third-party supplier, for which we can only apologise. We notified our Sales Manager about your feedback and know that she has been in touch with you this morning to provide a resolution. We hope to get another chance to work with you in the future and to give you our usual 5* customer experience!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thanks for the 5* review, Kate!

Posted 2 years ago

“Product was great, as ordered. Customer service was fab - really helpful when I needed to make an update the order.”

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Posted 2 years ago

Thanks for the amazing review, Emma! We're so glad you had a great experience with us and hope you love your products. Hope to work with you again soon.

Posted 2 years ago

“Got order details wrong and found it difficult to speak with my account handler.”

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Posted 2 years ago

Hi Gordon, we're sorry to read this - your account handler has contacted you to find out more. We hope very much to get the chance to work with you again so we can give you our normal 5* TM experience!

Posted 2 years ago

“Super service from Total Merchandise, great advice and customer service. Quality Service and products delivered quickly.”

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Posted 2 years ago

Thanks for the fantastic review, Kirsty!

Posted 2 years ago

“Excellent communications, value and quality.”

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Posted 2 years ago

Thanks for the fantastic review, Wendy - and your banner looks great!

Posted 2 years ago

“Very happy with the pens, only reason this is not a 5 star review was the way the sale was handled. My order was taken then an hour or so later I received an email saying that you had missed something and the agreed price had increased considerably without even consulting me. I had to then chase this and eventually cancel my order, it wasn't until I did this that the price reverted back. Felt it was a bit underhand, to be honest but everything else was very good and the end product was great.”

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Posted 2 years ago

Hi Iain, thank you for the review! We can see that the pricing changed due to the printing option requiring an update and have taken your feedback onboard regarding this - thank you. We're so glad that we were able to work together on this and that you're pleased with your finished products. We hope to work with you on another order again soon!

Posted 2 years ago

“Everyone was helpful and efficient and our order was ready for delivery early. We're very pleased with the quality.”

Total Merchandise 5 star review on 3rd June 2022

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Posted 2 years ago

Thanks so much for the wonderful review and for sharing the photos, Kate! We're so glad to hear you were happy with your products and hope to work together again soon.

Posted 2 years ago

“Very efficient service and excellent quality goods. Very pleased with the items we purchased.”

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Posted 2 years ago

Thanks for the fantastic review, Anne - and we're so glad to hear you're delighted with your finished products!

Posted 2 years ago

“Great service, prompt delivery and everything was as proofed online.”

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Posted 2 years ago

Thank you so much for the fantastic review!

Posted 2 years ago

“Great service, great product, great delivery. Very pleased with our order and would recommend”

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Posted 2 years ago

Thanks for the fantastic feedback, Lizzi - hope to work together again soon!

Posted 2 years ago

“Easy to use website, good turn around of product and quality item. Will be using again”

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Posted 2 years ago

Thanks for the fantastic review, Stuart!

Posted 2 years ago

“Total Merchandise outperforms all other suppliers of promotional material companies that I have dealt with in their customer service and prices. If Total Merchandise has the item you require, I would highly recommend ordering through them, they will not disappoint you with their service.”

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Posted 2 years ago

Thank you so much for such amazing feedback - it's so appreciated!

Posted 2 years ago

“great service and lovely teddies”

Total Merchandise 5 star review on 25th May 2022

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Posted 2 years ago

Hi Christina - thank you for the great review and for sharing a photo of your finished teddy bears! They look great with your logo and we're so glad you're pleased with them. Hope to work together again soon!

Posted 2 years ago

“There was great communication from start to finish - Total Merchandise were happy to send me samples and the final products are great quality and arrived earlier than expected.”

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Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews