Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfactory and efficient service. Extremely pleased with finished product.”

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Posted 3 years ago

Thank you for the brilliant review, Colin!

Posted 3 years ago

“Robyn was so helpful from the get go, the reponse times were quick and the quality and turn around time were excellent. Will definitely be coming back for more”

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Posted 3 years ago

Hi Becca, thank you for the fantastic review! We look forward to working with you again.

Posted 3 years ago

“Great product at a fantastic price”

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Posted 3 years ago

Thanks for the five-star review, Mike!

Posted 3 years ago

“Super service. Samantha Robbins is great to work with.”

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Posted 3 years ago

Hi Amy, thank you for the lovely review!

Posted 3 years ago

“Helped us to get what worked for our brand when our first choice wasn't available. 10/10 Beth - thanks again!”

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Posted 3 years ago

Thank you for the excellent review! We hope to work with you again soon.

Posted 3 years ago

“very easy to use and friendly staff”

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Posted 3 years ago

Thanks for the brilliant review, Pamela!

Posted 3 years ago

“We purchased the Bamboo Moso badges and were so happy with the whole process. The sales team were really helpful at the beginning with pricing and checking whether our required shape would be do-able and also granting our request for magnetic fastening. We loved the idea of bamboo as it fits in with our company ethos and the fact that they are made in the UK and all packaging is recyclable is fantastic. Delivery was fast. When the badges arrived I was so delighted - they look fantastic and will be a tremendous add on sale to our resources. We had already ordered lanyards from elsewhere but I wish we had found Total Merchandise first. i would heartily recommend them and will use again”

Total Merchandise 5 star review on 8th March 2021

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Posted 3 years ago

Hi Barbara - wow what a wonderful review and thank you for sharing these fantastic pictures of your badges! We're delighted to hear that you were happy with the process and the finished product. We hope to work with you again soon.

Posted 3 years ago

“very easy company to work with quick turnaround”

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Posted 3 years ago

Hello Tony, thank you for the brilliant review!

Posted 3 years ago

“As a first time buyer we are really impressed, great communication, extremely helpful, great quality products at great prices, will definetly use again, highly recommended.”

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Posted 3 years ago

Hi Laura - that's what we love to hear! Thanks for the great 5* review and we look forward to working with you again soon.

Posted 3 years ago

“Good product, delivered quickly and would recommend them”

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Posted 3 years ago

Hello Keith, thanks for the excellent five-star review and recommendation!

Posted 3 years ago

“I've ordered face masks with brand logo and I'm very happy with the result. The team was prompt in their response and helpful, the quality of the product was brilliant, and delivery was just in time (even though I has a really short lead time). Highly recommend!”

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Posted 3 years ago

Hi Liza, thank you for the wonderful review! We're so pleased to hear that you're happy with both your experience with us and your finished face masks. We hope to work with you again soon.

Posted 3 years ago

“It was SO helpful to have an account manager but mine changed halfway through and gave me slightly different information to the first. It took a while to get things right. e.g. things weren't changed in some of the proofs that I'd asked to be - but at least I got sent the proofs so that the final thing that went to print was PERFECT. My client and I were both very happy with the end result.”

Total Merchandise 3 star review on 15th February 2021

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Posted 3 years ago

Hi Mandy, thanks for leaving us a review! All our clients are allocated an Account Manager to ensure they receive our usual levels of 5* customer service throughout the order process. Occasionally, an Account Manager will be reallocated midway through this process due to annual leave. We're glad that you and your Account Manager were able to work together to get your products just right, and are delighted to hear that you were pleased with the finished items. Thanks for sharing the photos - your notepads look great! We look forward to working with you again in the future.

Posted 3 years ago

“Very efficient service with fantastic communication from Beth.”

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Posted 3 years ago

Thank you for the amazing review, Jordan!

Posted 3 years ago

“Really good service. Someone was allocated to help me with my order which really helped make the whole process simple.”

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Posted 3 years ago

Hi Michelle, thank you for the brilliant review!

Posted 3 years ago

“The order was processed and completed very quickly and the standard of product was excellent, thank you Total Merchandise”

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Posted 3 years ago

Hi Rhodri, thanks for the brilliant review! We hope to work with you again soon.

Posted 3 years ago

“I was working with Poppy. She was extremely helpful and responded to my emails very quickly. The badges we purchased were amazing and a great finish”

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Posted 3 years ago

Thank you for the excellent five-star review! We're delighted to hear that you're happy with the badges and we will make sure your kind feedback is passed onto Poppy and the rest of the team.

Posted 3 years ago

“From the start of the process to the end everyone was very helpful. Will not hesitate to use Total Merchandise again for any of my merchandise needs.”

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Posted 3 years ago

Hi Sarah, thank you for the excellent review! We look forward to working with you again soon.

Posted 3 years ago

“Very professional service from initial enquiry to delivery. Chloe was excellent with very prompt replies to any questions I had. Would definitely recommend!”

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Posted 3 years ago

Hi Dave, thank you for the amazing review and recommendation. We're so pleased that you enjoyed our usual five-star service and we hope to work with you again soon.

Posted 3 years ago

“Excellent Quality Tote Bags. Great Price and great service. Will use again without hesitation”

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Posted 3 years ago

Hi Ian, thank you for the brilliant review! We're so pleased you like the tote bags and we look forward to working with you again soon.

Posted 3 years ago

“I ordered some customised water bottles for our youth football team. TM were great at helping to design the bottles and were able to represent our logo and colours accurately. We ordered with a tight deadline, and I was grateful for the on time delivery, and the excellent value service.”

Total Merchandise 5 star review on 23rd December 2020

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Posted 3 years ago

Hi Damian, the bottles look great! Thank you for the excellent review and for sharing this image. We hope to work with you again soon.

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews