Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Good pricing, attentive customer service and decent turn around times.”

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Posted 6 years ago

“Excellent product at a competitive price & excellent customer service. Highly recommended.”

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Posted 6 years ago

“Second time ordering from Total Merchandise. A great range of quality products. Very Knowledgeable and extremely helpful Team with excellent Communication.”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“Great service from start to finish, communication is prompt and the finished products are excellent. Would definitely use again and highly recommend.”

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Posted 6 years ago

“We had a last minute order - it was dealt with efficiently and with great service”

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Posted 6 years ago

“There was good communication and quick service from helpful friendly staff. The product arrived promptly and was as expected .I would use the company again and recommend it to others Thanks”

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Posted 6 years ago

“Great communication from Holly”

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Posted 6 years ago

“The communication was really good from quote to order to delivery. Would recommend and use again !”

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Posted 6 years ago

“This was the first time I’d ordered a printed item and Poppy was so helpful and kind. I’m thrilled with our enamel mugs! I’ll definitely be using Total Merchandise again. Thank you”

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Posted 6 years ago

“Thank you for helping me to ship pens overseas in time! You really did all you could to make this happen ;-)”

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Posted 6 years ago

“Very quick response to an order inquiry and managed to fulfill our order in a very tight time frame. Good communication throughout too.”

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Posted 6 years ago

“Simple, easy ordering - quick at responses, always willing to help. Product arrived earlier than expected and looks beautiful. Very happy, will definitely order again.”

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Posted 6 years ago

“I have used this company a few times now and I would throughly recommend them. The items I bought are excellent quality and the embroidery very food too.”

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Posted 6 years ago

“products we order were good quality”

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Posted 6 years ago

“Good communication, we had a short deadline and the product was devlivered on time.”

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Posted 6 years ago

“Quality was excellent. Unfortunately we had a delivery issue, Total Merchandise though went out of their way to solve it. Would definitely use them again.”

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Posted 6 years ago

“As a returning customer I was delighted with their usual speed and efficiency. Would definitely use them again.”

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Posted 6 years ago

“Ace service and good aftercare follow up”

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Posted 6 years ago

“Easy to design t-shirt and straightforward ordering process. One of the four t-shirts arrived faulty but my complaint was quickly dealt with and the replacement was sent the next day. Happy to use again.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews