Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems”

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Posted 6 years ago

“Merchandise turned up in time for the event that we needed it for but only because I had to keep chasing up the artwork etc as despite an email advising that the artwork would be with us within 48 hours when I returned form leave a week later we had still not received it. I also had to chase my initial quotes as only received one and not the 2 requested. When I decided to place an order I emailed yourselves and attached an official order which had the relevant details on of what we had ordered and delivery address but I still continued to get emails asking for confirmation of information that was on the PO which leads me to believe that this was not even looked at! Quality of product appears to be OK and I am happy with the print quality as well.”

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Posted 6 years ago

“Delivered against short lead times and altered the order at short notice. The staff were helpful and obliging at all stages in the process.”

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Posted 6 years ago

“Quick responses to emails, very helpful when it came to formatting the artwork and the product arrived ahead of schedule by several days.”

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Posted 6 years ago

“No Total Merchandise did not make me happy. The product was acceptable, it was not what l was expecting, had to make do with what l received because of timing. Delivery was a stressful, the day confirmed for delivery was not the day it was delivered. Had to keep chasing up because the items was to go abroad. It was a stressful experience in totality.”

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Posted 6 years ago

“Helped us complete the order after our other supplier let us down at the last minute. Order processed quickly and refunds for the below quality checked items easily rectified. Would recommend to others and will be using Total Merchandise in the future.”

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Posted 6 years ago

“My order was delivered on time and without fuss.”

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Posted 6 years ago

“Great product and quick delivery!”

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Posted 6 years ago

“Order dealt with promptly & pencils were just what we wanted.”

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Posted 6 years ago

“Very quick and easy to order, fantastic customer service”

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Posted 6 years ago

“Total Merchandise provided such a swift and efficient service and were super helpful. Also the product we received was 5/5 quality.”

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Posted 6 years ago

“Clear quotations and delivery to deadline, my company will be using them again.”

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Posted 6 years ago

“Great quality products at prices that keep the accounts team happy. Staff were very friendly and always quick to reply to queries. Would definitely use them again.”

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Posted 6 years ago

“very professional, and very patient as i'm picky customer, delivery on time with email notification day before , ordered multiply items all delivered up to speck ordered , been helped with artwork , will use again”

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Posted 6 years ago

“Price was cheapest”

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Posted 6 years ago

“Delivered as ordered, undamaged, and on time.”

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Posted 6 years ago

“Really great customer service - quick, friendly and helpful when I needed to keep changing the order amount.”

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Posted 6 years ago

“Prompt responses, Good and continued communication, made sure we were happy with the merchandise once we were in receipt of it, good follow up procedures in place.”

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Posted 6 years ago

“Excellent service from initial enquiry to receiving goods. Great communication from start to finish and very pleased with the products we ordered.”

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Posted 6 years ago

“quick turn around, very professional”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews