Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

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“Good quality products, helpful staff, professional and efficient service.”

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Posted 4 years ago

Thank you for the brilliant review, Debs!

Posted 4 years ago

“Superb customer service and excellent product at a very competitive price - both exceeded my expectations.”

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Posted 4 years ago

Thank you for the brilliant review, Karen!

Posted 4 years ago

“Excellent service - my bags arrived earlier than normal production turnaround due to a priority deadline. I had an issue with the incorrect number of bags being delivered but this problem was addressed immediately and I received the missing bags on time. Reliable, quick response to all my emails and very excellent all round service.”

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Posted 4 years ago

Hi Jodie, thanks for the wonderful review! It's great to hear that you enjoyed our usual five-star service and we resolved the issue. We hope to work with you again soon.

Posted 4 years ago

“We ordered some branded pens from Total Merchandise recently. The whole process from getting the quotes to finalising the design has been very smooth. Elizabeth was very responsive and understood our needs and requests in terms of placing the design etc. Final product turned out exactly as we wanted and quality of print was great. Not to mention that they were able to process the order, print and send out in a very good time frame.”

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Posted 4 years ago

Hello Lukasz, thank you for the excellent review! We're so pleased to hear that you enjoyed our usual five-star service and we will make sure your kind words are passed onto Elizabeth. We hope to work with you on another order again soon.

Posted 4 years ago

“We had ordered some merchandise for a client event. We were reassured that it would be delivered in time, and after chasing for several days we were told that it would not be delivered in time and that it was our fault for resubmitting the proof. As professional creatives we want to get the spec 100% correct and at no point were we told that there was a delay with this invoice. We ended up having to pay a hefty express delivery charge in which we fought for a small discount from Total Merchandise.”

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Posted 4 years ago

Hi there, thank you for taking the time to leave a review. We're sorry that you feel your experience was anything less than our usual five-star service. Your account handler is trying to get in contact with you to speak to you about this.

Posted 4 years ago

“Very fast production and delivery. Samantha was most helpful with pushing through our Christmas delivery. 10/10”

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Posted 4 years ago

Hi Annie, thank you for the amazing review! We will make sure your kind words are passed onto Samantha and we hope to work with you again soon.

Posted 4 years ago

“Awesome products”

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Posted 4 years ago

Thanks for the great review, Barry!

Posted 4 years ago

“Merchandise was superb quality and was promptly delivered. Fantastic service!”

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Posted 4 years ago

Hi Melanie, thank you for the amazing review!

Posted 4 years ago

“ordered some company-branded pens, which were created and delivered promptly, the whole service from order to the delivery was extremely efficient reliable and professional, I highly recommend TM!”

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Posted 4 years ago

Hello Benjamin - thank you for the wonderful review and recommendation! We're so pleased to hear that you're happy with the pens and the service you received.

Posted 4 years ago

“Always very pleased with the service. Thank you to the staff - exceptionally helpful and polite. Leah in particular... a star!”

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Posted 4 years ago

Thanks for the wonderful review! We'll be sure to pass your kind comments on to Leah and loo forward to working with you again soon.

Posted 4 years ago

“The Northants Parent Forum Group has worked with Total Merchandise on numerous occasions in the past. The logo and colour chart is kept on file, which speeds up further production of promotional items. We like working with Poppy which seems a dedicated TM contact for us who is very professional and efficient.”

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Posted 4 years ago

Hi Anna, thank you for the amazing review! It's wonderful to hear that you continuously enjoy our five-star customer service from Poppy. We hope to work with you again soon.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Great - thanks, Eytan!

Posted 4 years ago

“I have used total for the past two years and we have been happy with the quality of the products - all arriving on time. Sometimes there are delays with the artwork proofs being sent.”

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Posted 4 years ago

Thanks for the great review, Alexandra, and for the feedback, which we'll pass onto our team. We're delighted to have worked with you for two years and hope to continue being your promotional partner for many more years to come!

Posted 4 years ago

“Great communication, great quality product, fast delivery”

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Posted 4 years ago

Hi Helen - we're delighted to read this! Thanks for the great review. We hope to work with you again soon.

Posted 4 years ago

“Good service, products as requested”

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Posted 4 years ago

Brilliant! Thanks for the review, Gavin.

Posted 4 years ago

“The team at Total Merchandise were very accommodating and produced high-quality products in a timely manner.”

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Posted 4 years ago

Alana - thanks for the fantastic review! We're really pleased to read this and hope to work with you again soon.

Posted 4 years ago

“happy with product and service would recommend”

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Posted 4 years ago

Brilliant - thanks Anne!

Posted 4 years ago

“Arrived quicker than expected. Top quality pens”

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Posted 4 years ago

Thank you for the great review - and we're very pleased to hear you're happy with your pens!

Posted 4 years ago

“We have used Total Merchandise to provide merchandise to promote our research trial. The products are always completed to a very high standard and the communication from their team when ordering is excellent. We will continue to use them for the foreseeable future.”

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Posted 4 years ago

Wow, what a wonderful review! We're delighted to hear that you continuously enjoy our five-star service and products. We look forward to working with you again soon.

Posted 4 years ago

“I was very happy with the way I was kept updated as to the status and delivery of my ordered and impressed by the quality of what was received.”

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Posted 4 years ago

Hi Kevin - thank you for the amazing review! We hope to work with you again soon.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews